At a Glance
- Tasks: Assist in managing daily shop activities and ensure top-notch customer service.
- Company: Community-focused hospice charity with a warm and welcoming environment.
- Benefits: Generous annual leave, pension scheme, free parking, and gym discounts.
- Other info: Join a supportive team and enjoy various social activities.
- Why this job: Make a difference in your community while developing valuable management skills.
- Qualifications: Experience in retail or customer service and strong leadership abilities.
The predicted salary is between 22000 - 26000 £ per year.
Responsibilities
- Assist the Retail Shop Manager to manage and co‑ordinate the day‑to‑day activities of the shop, ensuring excellent customer service and maximising overall profit.
- Assist in enhancing the profile of the hospices in the community through good customer relations.
- Independently stand in for the Shop Manager in their absence.
- Maximise the contribution for the shop through sales from all donated and new goods.
- Ensure the shop delivers high standards of customer service.
- Capture Gift Aid at every opportunity to maximise income.
- Assist the manager with sales promotions, stock generation activities and income from new goods.
- Encourage and coordinate the work of volunteers and their rotas.
- Ensure the shop operates in line with retail policies and procedures.
- Monitor building structures and appliances to ensure a safe working environment.
- Serve as a keyholder for the premises.
Benefits
- Company pension scheme (or NHS pension scheme for eligible employees).
- Up to 35 days of annual leave inclusive of bank holidays.
- On‑site education support and study leave opportunities.
- Option to access Medicash and cover everyday cost of healthcare for less.
- Free parking, subsidised meals and various social activities.
- Corporate‑rate gym membership, discounts with local complementary therapies and Blue Light Card.
- Employee Assistance Programme – Death in Service.
We warmly welcome applications from all sections of our community, and we also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people‑centric organisation like ours.
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Assistant Manager - Steyning employer: St Barnabas and Chestnut House Hospices
As an Assistant Manager in Steyning, you will be part of a supportive and community-focused environment that prioritises excellent customer service and employee well-being. With generous benefits such as up to 35 days of annual leave, a company pension scheme, and opportunities for personal growth through on-site education support, this role offers a fulfilling career path. Join us in making a meaningful impact while enjoying perks like free parking, subsidised meals, and a corporate-rate gym membership.
Contact Details:
St Barnabas and Chestnut House Hospices Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Steyning
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like St Barnabas and Chestnut House Hospices, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like St Barnabas and Chestnut House Hospices!
We think you need these skills to ace Assistant Manager - Steyning
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at St Barnabas and Chestnut House Hospices, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at St Barnabas and Chestnut House Hospices and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show St Barnabas and Chestnut House Hospices that you’re ready to jump in and contribute right away!
How to prepare for a job interview at St Barnabas and Chestnut House Hospices
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
