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For Companies At a Glance
- Tasks: Lead a dynamic team in managing customer bookings and enhancing guest experiences.
- Company: Join a beloved pub group known for exceptional food, drink, and service.
- Benefits: Enjoy discounts on food, drinks, and stays, plus career development opportunities.
- Why this job: Make a real impact by leading a team and driving customer satisfaction.
- Qualifications: Strong leadership skills and a passion for delivering outstanding customer service.
- Other info: Flexible working options and a supportive, inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are proud of our high-quality portfolio of pubs with rooms across the South West, from Bristol to the Isles of Scilly. Our much-loved destinations deliver great times through outstanding food, drink, and service.
We’re looking for a Central Reservations Manager to lead a team of six and take a hands-on role in daily operations. You’ll lead from the front, handling customer enquiries, ensuring accommodation and table bookings are processed accurately, and driving upsell opportunities to maximise occupancy and revenue.
Key Responsibilities- Lead and develop a high-performing, customer-focused Central Reservations team through visible, front-line leadership.
- Answer customer enquiries and act as a senior point of contact, ensuring accommodation and table bookings are processed accurately and efficiently.
- Ensure operational excellence across inbound reservations, consistently meeting service level expectations.
- Identify and implement upselling opportunities to improve conversion, occupancy, and overall commercial performance.
- Work closely with Marketing, Finance, Operations, and Customer Experience teams to support aligned objectives across the estate.
- A confident, collaborative leader with a strong focus on delivering exceptional customer experiences.
- Comfortable working in a hands-on role, supporting the team while maintaining high service and quality standards.
- Experienced in developing people, building strong teams, and fostering continuous improvement.
- Commercially aware, with an understanding of sales performance, conversion, and revenue drivers.
- Accountable, proactive, and capable of setting clear standards and improving team performance.
- Learning and development opportunities
- Career progression
- 30% off food and drink in our pubs and 50% off overnight stays
- Westfield Rewards, with discounts and rewards from hundreds of leading retailers, restaurants, and destinations
- Cycle to Work scheme on select roles
- Family-friendly policies
- Paid time off to volunteer for charity
Central Reservations Manager employer: St Austell Brewery
Contact Detail:
St Austell Brewery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Reservations Manager
✨Tip Number 1
Get to know the company inside out! Research their pubs, values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Central Reservations Manager. Highlight your leadership skills and customer service focus to make a lasting impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Central Reservations Manager
Some tips for your application 🫡
Show Your Leadership Skills: As a Central Reservations Manager, we want to see your leadership style shine through in your application. Share examples of how you've led teams and improved customer experiences in the past. This is your chance to show us what makes you a confident and collaborative leader!
Be Customer-Focused: We’re all about delivering exceptional customer experiences, so make sure your application reflects that. Highlight any relevant experience you have in handling customer enquiries and ensuring bookings are processed accurately. Let us know how you’ve gone above and beyond for customers!
Demonstrate Commercial Awareness: Understanding sales performance and revenue drivers is key for this role. In your application, mention any experience you have with upselling or improving occupancy rates. We want to see how you can contribute to our commercial success!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at St Austell Brewery
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what makes their pubs special. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Central Reservations Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, handled customer enquiries, or improved operational processes. Be ready to discuss how you can inspire and develop your future team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to deal with difficult customers or upsell effectively. Practising these responses will help you articulate your thought process during the interview.
✨Highlight Your Commercial Awareness
Since the role involves driving revenue and occupancy, be prepared to discuss your understanding of sales performance and conversion strategies. Share any relevant metrics or achievements from previous roles that demonstrate your ability to contribute to the company's commercial success.
