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- Tasks: Lead the team in delivering exceptional service and ensure smooth operations.
- Company: The Borough Arms is a historic pub with stunning surroundings, dating back to the 1850s.
- Benefits: Enjoy discounts on food, drinks, and stays, plus tips and a bonus scheme.
- Why this job: Join a supportive team culture and develop your skills towards becoming a General Manager.
- Qualifications: Experience in a similar role and a strong understanding of health and safety regulations.
- Other info: Flexible working options available; early applications encouraged.
The predicted salary is between 28800 - 43200 £ per year.
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The Borough Arms is a charming traditional pub that’s steeped in history and blessed with spectacular surroundings.
Nestled along the famous Camel Trail, the building dates back to the 1850s when its original purpose was to service trains taking china clay from the moor down to the port at Padstow.
About You:
- Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
- Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
- Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
- You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
- You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
- Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
- A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
- You know health and safety regulations like the back of your hand.
- Team members see you as an inspiring role model and know they can depend on you for support and development.
- You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.
What we offer you in return:
- 30% off food and drink in our pubs
- 50% off overnight stays in our pubs
- £150 towards a stay in one of our pubs
- Tips
- Bonus Scheme
- Discount scheme across hundreds of retailers
- Cycle to work scheme on select roles
- Learning and development opportunities
- Meal provided for shifts over 6 hours (up to the value of £10)
- Family-friendly policies
- Paid time off to volunteer
Additional Info:
If you would like more information and a job description please email [emailprotected]
St Austell Breweryis an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.
Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.
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Assistant Manager employer: St Austell Brewery
Contact Detail:
St Austell Brewery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with The Borough Arms and its history. Understanding the pub's unique charm and its connection to the local area will help you engage with the team and guests, showcasing your genuine interest in the role.
✨Tip Number 2
Demonstrate your leadership skills during any interactions. Share examples of how you've motivated teams in previous roles, especially in high-pressure situations, to show that you're ready to step up when the General Manager is away.
✨Tip Number 3
Highlight your customer service experience. Be prepared to discuss how you've handled feedback and adapted services to improve guest experiences, as this aligns perfectly with the expectations for the Assistant Manager role.
✨Tip Number 4
Show your commitment to personal development. Mention any relevant training or courses you've undertaken, and express your ambition to grow into a General Manager position, which will resonate well with the hiring team.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Manager position. Highlight key skills such as team motivation, customer service, and attention to detail in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in hospitality management. Emphasise any previous roles where you took charge in the absence of a manager and how you contributed to team success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the pub industry. Mention specific examples of how you've improved service standards or supported team members in past positions.
Highlight Your Development Goals: In your application, express your ambition to grow within the company. Mention your desire to become a General Manager and how this role aligns with your career aspirations.
How to prepare for a job interview at St Austell Brewery
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to motivate and support team members. Share examples from your past experiences where you've successfully led a team or resolved conflicts.
✨Emphasise Customer Service
Highlight your commitment to providing exceptional customer service. Discuss how you create a warm welcome for guests and adapt to feedback to enhance their experience.
✨Know Your Health and Safety Regulations
Familiarise yourself with health and safety regulations relevant to the hospitality industry. Be prepared to discuss how you ensure compliance and maintain a safe environment for both staff and customers.
✨Express Your Career Aspirations
Let them know about your ambition to become a General Manager one day. This shows your commitment to personal development and your long-term interest in growing within the company.