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- Tasks: Join our IT team to troubleshoot and resolve tech issues across the brewery.
- Company: St Austell Brewery, a vibrant and inclusive workplace.
- Benefits: Enjoy 25 days leave, discounts, and fantastic training opportunities.
- Why this job: Make a real impact in a hands-on role while developing your tech skills.
- Qualifications: Tech-savvy with a passion for problem-solving and customer service.
- Other info: Flexible working options and a supportive environment for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
St Austell Brewery is recruiting for an exciting new job opportunity within our internal IT team. We are looking for a IT Support Technician to join in a technical, hands-on role responsible for the initial assessment, triage, research, and subsequent resolution of IT incidents. You will also be responsible for deploying, maintaining, and repairing the IT services within the wider group.Â
Role Requirements:Â
Working closely with the Technology Services Manager and the wider team your responsibilities will include:Â
- Proactively manage hardware and software installs at multiple locations across the St Austell Brewery group.Â
- Work with internal teams to resolve issues with St Austell Brewery IT services.Â
- Troubleshoot any IT technical issues and resolve in a professional and timely manner.Â
- Administer computer networks and related computing environments making sure they are patched, upgraded and installed in accordance with the life cycle management schedules.Â
- Provide positive end-to-end customer experience and provide a single point-of-contact for the customers.Â
- Monitor and maintain email applications, virus protection software, web filtering and monitoring appliances, and firewall profiles.Â
- Develop knowledge of current software and hardware products so that you can resolve requests on first contact.Â
- Provide after hours and weekend on-call support as needed.Â
What we offer in return
- 25 days’ annual leave (plus 8 bank holidays)
- Company bonus scheme
- 30% discount on food & drink within our managed pubs & Visitors Centre shop
- 50% discount on accommodation within the managed estate
- Fantastic training & career development opportunities
- Pension Scheme – 4% Employee and Employer. Can increase to 5% if required
- Cycle to work scheme
- Westfield Health cash plan – Claim money back for Dental, Eye Care, Physio etc.
- Westfield Rewards – Shopping rewards
Additional Info
For a job description please email recruitment@staustellbrewery.co.uk
St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working. 
Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time.Â
Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.
We are not able to offer a UK sponsorship for this role.
Team Member employer: St Austell Brewery
Contact Detail:
St Austell Brewery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company! Research St Austell Brewery and its IT team. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your troubleshooting skills and be ready to discuss how you would handle specific IT incidents. Practising common scenarios can help you feel more confident during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the St Austell Brewery team.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experience and skills that match the job description, like troubleshooting and customer service. We want to see how you can fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical know-how! Mention specific software and hardware you’ve worked with, and any relevant certifications. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at St Austell Brewery
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of current software and hardware products. Being able to discuss specific technologies and how they relate to the role will show that you're proactive and ready to tackle IT incidents right from the start.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to troubleshoot effectively and provide a positive customer experience.
✨Understand the Company Culture
Research St Austell Brewery and its values. Understanding their commitment to customer service and teamwork will help you align your responses with what they’re looking for in a team member, making you a more attractive candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you. Consider asking about the types of IT incidents you might encounter or how the team collaborates on projects.
