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- Tasks: Lead a passionate team and ensure exceptional guest experiences in a vibrant pub setting.
- Company: St Austell Brewery, a historic and lively community pub in beautiful Cornwall.
- Benefits: Live-in accommodation, discounts, tips, bonuses, and career progression opportunities.
- Why this job: Join a dynamic team in a stunning location and develop your management skills.
- Qualifications: Experience in hospitality and strong leadership abilities.
- Other info: Flexible working options and a supportive environment for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
2 days ago Be among the first 25 applicants
This range is provided by St Austell Brewery. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The Old Custom House enjoys a prime position on Padstow’s South Quay. It stands proud as one of the town’s historic stone buildings and buzzes with life as both a community pub and a hot spot for tourists with comfy sea view rooms.
You’ll be working in Cornwall’s foodie capital; a serene location that’s perfect for getting out on the water, exploring the estuary, and navigating the surrounding coastline.
We’re looking for an Assistant Manager to help us deliver experiences that delight. This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.
About You
- Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
- Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
- Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
- You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
- You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
- Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
- A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
- You know health and safety regulations like the back of your hand.
- Team members see you as an inspiring role model and know they can depend on you for support and development.
- You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.
What We Offer You In Return
- Live in accommodation optional
- 30% off food and drink in our pubs
- 50% off overnight stays in our pubs
- Tips
- Bonus Scheme
- Discount scheme across hundreds of retailers
- Cycle to work scheme on select roles
- Learning and development opportunities
- Career progression
- Meal provided for shifts over 6 hours (up to the value of £10)
- Family‑friendly policies
- Flexible working
- Paid time off to volunteer
Additional Info
If you would like more information and a job description please email recruitment@staustellbrewery.co.uk
Equal Opportunities
St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.
Early applications
Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.
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Assistant Manager employer: St Austell Brewery
Contact Detail:
St Austell Brewery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Show your passion for the role! When you're chatting with the interviewer, let them know why you're excited about being an Assistant Manager. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being an Assistant Manager and how you can contribute to our vibrant team at The Old Custom House.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in hospitality and management, and don’t forget to mention any specific achievements that demonstrate your ability to motivate a team and deliver exceptional service.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Use it to share your story, your values, and how they align with our mission at St Austell Brewery. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at St Austell Brewery
✨Know the Venue Inside Out
Before your interview, take some time to research The Old Custom House and its offerings. Familiarise yourself with their menu, customer reviews, and any recent events. This will not only show your genuine interest but also help you discuss how you can contribute to enhancing guest experiences.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to motivate and support your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting your ability to inspire others will resonate well with the interviewers.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering delightful experiences, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond for guests, and how you handled feedback to improve service standards.
✨Demonstrate Your Knowledge of Health and Safety
Understanding health and safety regulations is crucial in this role. Brush up on relevant regulations and be prepared to discuss how you ensure compliance in a busy environment. This will show that you take responsibility seriously and are ready to step in when needed.
