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- Tasks: Welcome visitors, manage calls, and ensure security at St Antony’s College.
- Company: Join the vibrant community at St Antony’s College, part of the University of Oxford.
- Benefits: 41 days annual leave, free meals, and a pension scheme.
- Why this job: Be the friendly face of the College and make a difference every day.
- Qualifications: Excellent customer service skills and a welcoming attitude are essential.
- Other info: Flexible hours and a multicultural environment await you!
The predicted salary is between 24000 - 36000 £ per year.
St Antony’s College is recruiting for a Lodge Porter. The Porters’ Lodge operates 24 hours a day 365 days of the year, and provides a reception, telephone call handling, mail distribution, health and safety, and security service for the College. As the first point of contact for visitors, the Lodge Porter is key to providing a professional service and welcome to the College.
Responsibilities:
- Provide assistance and information to all visitors to the Lodge and operate the College telephone switchboard.
- Check in guests, receive cash and card payments, process lost property, and sort and distribute incoming mail.
- Manage outgoing mail, re-direct mail to current and ex-members of the College, and oversee photocopying and fax facilities within the Lodge.
- Ensure adherence to security procedures, operate and monitor CCTV, safeguard keys, cash and documents, and respond to alarm activations.
- Act as a First Aider and Fire Marshal when on duty.
- Provide advice and assistance with audio/visual equipment in meeting and seminar rooms and stay up to date with College events and activities.
Qualifications:
- Friendly, welcoming and professional manner with excellent customer service skills.
- Strong communication and interpersonal skills; able to engage effectively with a wide range of people and work well in a team.
- Good organisational skills; ability to remain calm under pressure; understanding of handling confidential matters.
- Sound computer skills; enthusiasm for working in an international, multicultural environment; flexible approach to working hours and arrangements.
- Recent relevant experience, particularly in front of house, reception, or security, would be advantageous.
Benefits:
- Full-time equivalent of 41 days’ annual leave (including bank/public holidays).
- Free meals in College during normal working hours and when the Hall is open.
- Membership of the University of Oxford’s Staff Pension Scheme.
- Access to a car parking space in the College’s grounds if available.
- Located in North Oxford, a short walk from the city centre and near University Parks, Port Meadow, Jericho and Summertown.
Application details:
The closing date for applications is 9am on Tuesday 23 September 2025 and interviews will be held on 30 September 2025. St Antony’s College is an equal opportunities employer.
Please visit the College website for further information, including the job description, person specification and details of how to apply.
Lodge Porter employer: St Antony's College, University of Oxford
Contact Detail:
St Antony's College, University of Oxford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Porter
✨Tip Number 1
Make sure you know the ins and outs of St Antony’s College. Familiarise yourself with their values, services, and recent events. This way, when you walk in for an interview, you can show off your knowledge and enthusiasm!
✨Tip Number 2
Practice your customer service skills! As a Lodge Porter, you'll be the first point of contact for visitors. Role-play scenarios with friends or family to get comfortable handling different situations and questions.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey that friendly and welcoming vibe they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at St Antony’s College.
We think you need these skills to ace Lodge Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and welcoming nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or front-of-house roles. We love seeing how your skills align with what we’re looking for, so be specific about your past roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and the application process there.
How to prepare for a job interview at St Antony's College, University of Oxford
✨Know the College Inside Out
Before your interview, take some time to research St Antony’s College. Familiarise yourself with its history, values, and recent events. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Lodge Porter, excellent customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved issues. Be ready to discuss how you would handle various visitor scenarios.
✨Demonstrate Teamwork and Communication
The role requires strong interpersonal skills. Think of instances where you successfully worked in a team or communicated effectively with diverse groups. Highlight these experiences during your interview to showcase your fit for the role.
✨Stay Calm Under Pressure
Given the nature of the job, you may face stressful situations. Prepare to discuss how you manage stress and maintain composure. Share specific examples where you remained calm and effective in challenging circumstances.
