Quality and Continuous Improvement Lead in Morley

Help shape the quality of support given to our clients to ensure they live 'a life without limits'. This is a pivotal role in establishing and maintaining the high levels of support given to our clients across all our services. The role will lead on monitoring and developing the quality and continuous improvement of our services. Working closely with up to a group of 15 managers, you will review services to ensure they are using our Quality Framework to record compliance, facilitate action plans and work on improvements with the service.

A good understanding of what is required by CQC and other health and social care regulators is essential, and you must have excellent interpersonal skills to motivate people and lead change in services. You will have a proven record of delivering high standards of care and support within the sector. To be considered, you will also need to have experience of working with a variety of stakeholders including clients and staff as well as experience of investigating incidents. Previous experience of identifying training needs for services, discussing development opportunities and delivering support to managers is required.

To drive quality and continuous improvement across St Anne's Community Services by supporting colleagues, monitoring practice, and ensuring effective governance and compliance. This includes leading and supporting quality audit activity, contributing to robust governance arrangements, facilitating complaints investigations, embedding organisational learning, and supporting operational teams in meeting regulatory requirements.

The post holder will use professional judgement, regulatory knowledge and data insights to improve service quality and uphold organisational and regulatory expectations. They will contribute to the delivery of St Anne's strategic aims of Great People, Great Places, and Great Quality, supporting the Head of Quality & Continuous Improvement (HOQCI) and the wider Quality Team.

St. Anne's wants to reward its employees for their hard work. Employee benefits include:

• Rising annual leave each year to a maximum of 33 days (including statutory holidays)
• 24 Hour Employee Assistance Programme
• Continuous opportunities for ongoing training and career development
• Cycle To Work scheme
• Refer A Friend recruitment initiative
• Flexible working opportunities (where applicable) upon successful completion of probation period
• Group Personal Pension Scheme
• Discounted income protection scheme
• Free car parking at most services
• Free life assurance cover

Assess and make professional judgements on the appropriateness of client and tenant care, ensuring quality care is delivered and promoted. Participate in key working groups and contribute to organisational strategy implementation. Work collaboratively with internal colleagues to deliver on departmental and organisational aims, including St Anne's strategic priorities. Engage with clients, relatives, local authorities, and external partners, ensuring their voice informs quality improvements. Support, coach and mentor service managers in understanding systems, processes, and quality expectations, including delivering training where required.

Support and, where required, coordinate or conduct care-quality related complaint investigations. Ensure complaints are investigated comprehensively and within required timescales. Support preparation for inquests, including supporting families and embedding organisational learning.

Coach and mentor service managers in understanding quality systems and processes. Support managers with action plans following internal QCI audits or CQC inspections, scaling support as required by business needs. Contribute to developing a Lean, transparent, and continuous improvement culture aligned to PROUD values and regulatory expectations.

Analyse data to inform decisions relating to quality-of-care interventions and monitoring. Support development, iteration and reporting of quality metrics to internal governance groups and the Board.

Promote understanding of quality, assurance and governance processes across the organisation. Support services in implementing systems and processes to meet regulatory standards. Maintain up-to-date knowledge of CQC methodology, regulatory requirements and quality statements, supporting ongoing compliance. Coordinate and manage service audits, ensuring objectivity and adherence to regulatory and internal standards. Assess client and tenant care, making informed professional judgements regarding appropriateness and quality.

Qualifications

• Essential criteria: Level 5 in health and social care or higher
• Desirable criteria: A relevant degree/qualification

Experience

• Essential criteria: Managing a health and social care setting as a manager or registered manager. Knowledge of health and safety within health settings. Completing quality audits and contributing to governance within adult social care.
• Desirable criteria: Experience in a clinical setting. Nursing or project management background.

St. Anne's is working to actively promote equality, diversity and inclusion. We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non-binary (LGBTQ+) communities to apply for all our roles. St. Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our workforce. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on opt 5 if you require any reasonable adjustments.