IT Support & Data Analyst in Leeds

Make a difference every day by providing high-quality, compassionate technical support.

Join St Anne’s Community Services in a pivotal role that combines technical support with data strategy. We are looking for an IT Support & Data Analyst to serve as the primary point of contact for IT inquiries while driving the organisation's data-led insights. This role carries weighted responsibilities, blending first-line technical assistance with the design of Power BI reports and the maintenance of rigorous data quality.

Main duties of the job

Your Impact: Living our Values

• Person Centred: You’ll serve as the initial point of contact for IT, providing professional assistance to end-users across all St Anne's services.
• Respectful: You’ll take responsibility for data integrity, identifying and resolving quality issues to ensure our reporting is accurate and AI-ready.
• Open: You’ll lead the design and development of Power BI dashboards, transforming complex organisational data into actionable insights.
• Understanding: You’ll triage IT incidents and support requests, prioritising them to ensure timely resolution and organisational efficiency.
• Dedicated: You’ll support the technical design and functional rollout of AI tools, assisting end-users with troubleshooting and integration.

Working for our organisation

St. Anne's wants to reward its employees for their hard work. Employee benefits include:

• New pay framework launched in 2025. Rewarding the dedication and work of staff across the charity. Potential increases after 6 months, 2.5 & 5 years.
• Rising annual leave each year to a maximum of 33 days (including statutory holidays).
• 24 Hour Employee Assistance Programme.
• Continuous opportunities for ongoing training and career development.
• Cycle To Work scheme.
• Refer A Friend recruitment initiative.
• Flexible working opportunities (where applicable) upon successful completion of probation period.
• Group Personal Pension Scheme.
• Discounted income protection scheme.
• Free car parking at most services.
• Free life assurance cover.

The Essentials:

• Experience: Minimum of 1 year of experience in IT support or customer service roles.
• Data Skills: Experience or strong proficiency in building Power BI reports and dashboards.
• Technical Knowledge: Ability to use advanced Microsoft Office functions (Excel) and troubleshoot hardware/software issues.
• Attention to Detail: Strong focus on data entry accuracy and ticket documentation.

Ready to use your technical skills to drive data quality and support our teams?

Person specification

• Essential criteria: Minimum of 1 year of experience in IT support or customer service roles.
• Desirable criteria: Relevant IT certifications (e.g., ITIL 4 Foundation).

St. Anne’s is working to actively promote equality, diversity and inclusion. We want people from underrepresented groups such as disabled, Black and ethnic minority communities, and LGBTQ+ communities to apply for all our roles. St. Anne’s is a Disability Confident employer. If you have a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on 0113 243 5151 opt 5 if you require any reasonable adjustments.

The postholder will have access to vulnerable people in the course of their normal duties and, as such, this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.