Shift Leader Sunderland

Job overview

Join Us as a Shift Leader – Make a Real Difference Every Day

Are you ready to lead with purpose and passion? As a Shift Leader, you\’ll be at the heart of delivering exceptional, person-centred support across our 3 Sunderland services. You\’ll champion our PROUD values – Person-Centred, Respectful, Open, Understanding, and Dedicated – ensuring every individual we support receives care that\’s not only effective and efficient, but truly empowering.

What You\’ll Do:

• Lead with vision and compassion, inspiring your team to deliver high-quality, client-focused support.
• Spot and nurture talent, helping your team grow and thrive.
• Ensure services run smoothly, aligned with best practice, legislation, and the values of St. Anne\’s Community Services.
• Drive innovation and excellence in Supported Living, always keeping the people we support at the centre of everything we do.

What You Bring:

• A sharp eye for detail and a deep commitment to quality.
• Natural leadership skills and a people-first mindset.
• A passion for continuous improvement and making a lasting impact.
• UK driving license is essential to travel across our 3 Supported living sites
• 20 hours per week will be off rota. There\’s a need to cover for staff when required. Flexibility is required

This is more than a job – it\’s a chance to lead change, uplift lives, and be part of a team that\’s transforming care through compassion and excellence.

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No two days in this role will be the same, the Shift Leader role will involve:

• Effective Time Management: ability to manage diaries and day to day administration requirements.
• Teamwork and Adaptability: working closely with Deputy Managers and staff teams, delivering quality support and service. Flexibility to cover additional tasks in line with business need.
• Care Plan Management: ensuring Care Plans are accurate, reviewed and risk assessed as required with clear communication to care teams and input onto Care Management system.
• Supervisions: conduct supervisions with all team members and ensure they are documented accurately. Annual Appraisals will also be conducted.
• Spot Checks: you will be responsible to carry these visits out assessing both team members, clients and ensuring these visits are recorded accurately.
• Safeguarding: you are responsible for reporting and escalating any concerns, misconduct or complaints to local management and external agencies
• Continued learning on industry standards and guidance is maintained.
• Maintain and update Care Management System (Access)
• KPI\’s measured against quality and delivery against industry standards.

Working for our organisation

St. Anne\’s wants to reward its employees for their hard work. Employee benefits include;

• Rising 20 to 25 days plus statutory