At a Glance
- Tasks: Lead a dynamic housekeeping team to maintain high cleanliness standards in our vibrant venue.
- Company: Join Scotland’s largest and most diverse hospitality group with over 40 venues.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development opportunities.
- Other info: Enjoy a fast-paced environment with great team spirit and growth potential.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Previous supervisory experience and excellent customer service skills are a plus.
The predicted salary is between 22000 - 26000 £ per year.
Who we are? The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. We are looking for an experienced and talented Housekeeping Supervisor to join our fantastic venue.
What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned if applicable to the venue.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role: As a Housekeeping Supervisor, your role will include:
- Ensuring that in-house standards of cleanliness and hygiene are maintained at a high level, both in guest bedrooms and public areas.
- Responsible for ensuring that they have a comprehensive induction, and that they have regular ongoing training.
- Train and motivate the housekeeping team.
- Ensure hygiene and safety standards are met within the venue at all times.
- To hold regular performance reviews with all housekeeping staff, identifying areas for development and training needs.
- Manage any customer requests/complaints.
The Person: Great attention to detail. Excellent customer service skills, to anticipate and deliver customer needs. Previous supervisory experience desirable. Good communication skills. Ability to coach/motivate. You will be required to be flexible and available for weekend work as necessary, have excellent time keeping skills, able to work in a very fast paced environment with good understanding of time limits per room for check outs and stay overs. You will enjoy working with others, have a great "can do" approach to customer service and importantly have a friendly approach to everyone who you come in contact with.
The Process: If you think this is the role for you then apply now and a member of the team will be in touch.
Housekeeping Supervisor in Saint Andrews employer: St Andrew's
The Scotsman Group is an exceptional employer, offering a vibrant work culture within Scotland's largest hospitality group. With a commitment to employee growth through the Scotsman Steps training programme, flexible working opportunities, and generous benefits like TRONC electronic tips and discounts across our venues, we ensure that our Housekeeping Supervisors thrive in a supportive environment while delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor in Saint Andrews
✨Tip Number 1
Get to know the venue! Before your interview, take some time to research The Scotsman Group and its various locations. Understanding their values and what makes them tick will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Housekeeping Supervisor, you'll need to demonstrate excellent customer service. Think of examples from your past experiences where you've gone above and beyond for guests, and be ready to share those stories during your interview.
✨Tip Number 3
Show off your leadership skills! Be prepared to discuss how you've trained and motivated teams in the past. Highlight any specific strategies you've used to improve performance or resolve conflicts, as this will show that you're ready to take on the supervisory role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on The Scotsman Group's site. This not only streamlines the process but also shows your enthusiasm for joining the team. Plus, who doesn't love a straightforward application process?
We think you need these skills to ace Housekeeping Supervisor in Saint Andrews
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application specifically for the Housekeeping Supervisor role. Highlight your relevant experience and skills that match the job description. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the best candidate for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures it gets to the right people. Plus, it shows us that you’re keen to join the Scotsman Group family!
How to prepare for a job interview at St Andrew's
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housekeeping Supervisor inside out. Familiarise yourself with the key responsibilities like maintaining cleanliness standards and training staff. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves training and motivating a team, be ready to share examples of how you've successfully managed a team in the past. Think about specific situations where you’ve resolved conflicts or boosted morale. This will demonstrate your excellent customer service skills and ability to coach others.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare for questions like how you would handle a customer complaint or manage a busy shift. Practising these scenarios will help you articulate your thought process and showcase your problem-solving skills.
✨Dress the Part
Even though it’s a housekeeping role, first impressions matter! Dress smartly for the interview to convey professionalism. It shows that you take the opportunity seriously and respect the company’s standards, which is crucial in the hospitality industry.
