At a Glance
- Tasks: Lead a dynamic housekeeping team to maintain high cleanliness standards in our vibrant venue.
- Company: Join Scotland’s largest and most diverse hospitality group with over 40 venues.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development opportunities.
- Other info: Enjoy a fast-paced environment with great team spirit and growth potential.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Previous supervisory experience and excellent customer service skills are a plus.
The predicted salary is between 22000 - 26000 £ per year.
Who we are? The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. We are looking for an experienced and talented Housekeeping Supervisor to join our fantastic venue.
What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned if applicable to the venue.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role: As a Housekeeping Supervisor, your role will include:
- Ensuring that in-house standards of cleanliness and hygiene are maintained at a high level, both in guest bedrooms and public areas.
- Responsible for ensuring that they have a comprehensive induction, and that they have regular ongoing training.
- Train and motivate the housekeeping team.
- Ensure hygiene and safety standards are met within the venue at all times.
- To hold regular performance reviews with all housekeeping staff, identifying areas for development and training needs.
- Manage any customer requests/complaints.
The Person: Great attention to detail. Excellent customer service skills, to anticipate and deliver customer needs. Previous supervisory experience desirable. Good communication skills. Ability to coach/motivate. You will be required to be flexible and available for weekend work as necessary, have excellent time keeping skills, able to work in a very fast paced environment with good understanding of time limits per room for check outs and stay overs. You will enjoy working with others, have a great "can do" approach to customer service and importantly have a friendly approach to everyone who you come in contact with.
The Process: If you think this is the role for you then apply now and a member of the team will be in touch.
Housekeeping Supervisor in Saint Andrews employer: St Andrew's
The Scotsman Group is an exceptional employer, offering a vibrant work culture within Scotland's largest hospitality group. With a commitment to employee growth through the Scotsman Steps training programme, flexible working opportunities, and generous benefits like TRONC electronic tips and discounts across our venues, we ensure that our Housekeeping Supervisors thrive in a supportive environment while delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor in Saint Andrews
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St Andrew's. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St Andrew's
Don't be shy about reaching out to St Andrew's directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Supervisor in Saint Andrews
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St Andrew's and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St Andrew's
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
