At a Glance
- Tasks: Lead a vibrant team, ensuring excellent customer service and smooth pub operations.
- Company: Join the University of St Andrews Students’ Association, a hub for student life.
- Benefits: Gain valuable experience in hospitality and leadership while working in a dynamic environment.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Make a real impact on the student experience and develop your leadership skills.
- Qualifications: Experience in customer service and a passion for teamwork are essential.
The predicted salary is between 25000 - 30000 £ per year.
About Your Union
The University of St Andrews Students’ Association (aka Your Union) sits at the heart of the Campus - recently voted as one of the leading Universities in the UK, ranked first in the UK by the Guardian and Times/Sunday Times and with a reputation to protect. With over 11,000 members we are the primary student venue in St Andrews and support a thriving student scene with over 140 affiliated societies.
We are a dynamic, student-led organisation dedicated to enhancing the student experience for every student in St Andrews. We provide a wide range of services, including events, campaigns, societies, support, and representation. Our mission is to empower students, support their development, and create a vibrant campus culture.
Role Overview
To support, lead and motivate the team to meet sales, profit and compliance targets. To run front-of-house shifts independently and ensure delivery of excellent customer service, food and drink to specification, and a clean, safe and legal workplace.
Key Responsibilities
- Operational Management
- Run front-of-house shifts, ensuring smooth and efficient operations
- Ensure pub opening and closing procedures are followed
- Adopt a “stand back and look” (SBAL) approach to maintain standards
- Ensure all areas are correctly presented and maintained
- Customer Experience & Service
- Deliver excellent customer service at all times
- Ensure food and drink are served to correct specification
- Maintain strong customer engagement and visibility on shift
- Manage customer check-ins, check-outs and aftercare
- Respond to feedback and implement improvements
- Standards & Compliance
- Maintain a clean, safe and legal workplace
- Ensure adherence to SOPs and company policies
- Follow licensing, food safety, and health & safety requirements
- Ensure incidents and complaints are recorded correctly
- Commercial & Financial Support
- Support delivery of pub sales and profit targets
- Assist in forecasting, cost control, and maximising sales opportunities
- Monitor stock levels and manage shrinkage
- Complete line checks and record wastage
- Support stock ordering and availability
- Team Leadership & People Management
- Lead, motivate and support the front-of-house team
- Delegate tasks and provide constructive feedback
- Support recruitment, inductions, and training
- Manage day-to-day performance and attendance
- Assist with rota and break management
- Support development and progression of team members
- Systems & Administration
- Maintain records and administration in line with GDPR and company
- Use operational systems including reporting tools and logs
- Keep up to date with operational and marketing updates
- Maintenance & Facilities
- Report and manage maintenance issues while on shift
- Liaise with contractors where required
- Financial Responsibilities
- Support achievement of sales and profit targets
- Control stock, wastage, and labour during shifts
- Contribute to cost control and efficiency improvements
Key Outcomes
- Efficient and well-managed front-of-house shifts
- High standards of customer service and experience
- Strong team performance and engagement
- Compliance with operational and legal standards
- Contribution to overall pub performance
Person Specification
Expected Behaviours
- Demonstrates leadership and accountability
- Strong organisation and prioritisation skills
- Effective communication and teamwork
- Calm under pressure
- Professional and reliable
Essential
- Experience in a customer-facing or hospitality role
- Strong organisational and time management skills
- Ability to lead and supervise a team
- Basic IT and systems knowledge
Desirable
- Previous team leader or supervisory experience
- Exposure to stock control and financial processes
- Participation in leadership training
Inclusivity and Accessibility
The University of St Andrews Students’ Association is committed to promoting diversity and equality for all and welcomes applications from candidates of all backgrounds. While successful candidates will always be recruited on merit, we particularly aim to include applicants with disabilities, from BAME backgrounds, and those with diverse sexualities or marginalised gender identities.
Contact Details:
St Andrews Students Association Recruitment Team
