At a Glance
- Tasks: Lead a vibrant team, ensuring excellent customer service and smooth pub operations.
- Company: Join the University of St Andrews Students’ Association, a dynamic student-led organisation.
- Benefits: Gain valuable experience in hospitality and leadership while enhancing your CV.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Make a real impact on the student experience in a lively campus environment.
- Qualifications: Customer-facing experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Your Union The University of St Andrews Students’ Association (aka Your Union) sits at the heart of the Campus - recently voted as one of the leading Universities in the UK, ranked first in the UK by the Guardian and Times/Sunday Times and with a reputation to protect.
With over 11,000 members we are the primary student venue in St Andrews and support a thriving student scene with over 140 affiliated societies.
We are a dynamic, student-led organisation dedicated to enhancing the student experience for every student in St Andrews.
We provide a wide range of services, including events, campaigns, societies, support, and representation.
Our mission is to empower students, support their development, and create a vibrant campus culture.
Role Overview To support, lead and motivate the team to meet sales, profit and compliance targets.
To run front-of-house shifts independently and ensure delivery of excellent customer service, food and drink to specification, and a clean, safe and legal workplace.
Key Responsibilities Operational Management
- Run front-of-house shifts, ensuring smooth and efficient operations [Bar Shift Leader JD, PDF
- Ensure pub opening and closing procedures are followed
- Adopt a “stand back and look” (SBAL) approach to maintain standards [Bar Shift Leader JD, PDF
- Ensure all areas are correctly presented and maintained Customer Experience & Service
- Deliver excellent customer service at all times
- Ensure food and drink are served to correct specification
- Maintain strong customer engagement and visibility on shift
- Manage customer check-ins, check-outs and aftercare [Bar Shift Leader JD | PDF]
- Respond to feedback and implement improvements Standards & Compliance
- Maintain a clean, safe and legal workplace
- Ensure adherence to SOPs and company policies
- Follow licensing, food safety, and health & safety requirements
- Ensure incidents and complaints are recorded correctly Commercial & Financial Support
- Support delivery of pub sales and profit targets
- Assist in forecasting, cost control, and maximising sales opportunities
- Monitor stock levels and manage shrinkage
- Complete line checks and record wastage
- Support stock ordering and availability Team Leadership & People Management
- Lead, motivate and support the front-of-house team
- Delegate tasks and provide constructive feedback
- Support recruitment, inductions, and training
- Manage day-to-day performance and attendance
- Assist with rota and break management
- Support development and progression of team members Systems & Administration
- Maintain records and administration in line with GDPR and company
- Use operational systems including reporting tools and logs
- Keep up to date with operational and marketing updates Maintenance & Facilities
- Report and manage maintenance issues while on shift
- Liaise with contractors where required Financial Responsibilities
- Support achievement of sales and profit targets
- Control stock, wastage, and labour during shifts
- Contribute to cost control and efficiency improvements Key Outcomes
- Efficient and well-managed front-of-house shifts
- High standards of customer service and experience
- Strong team performance and engagement
- Compliance with operational and legal standards
- Contribution to overall pub performance Person Specification Expected Behaviours
- Demonstrates leadership and accountability
- Strong organisation and prioritisation skills
- Effective communication and teamwork
- Calm under pressure
- Professional and reliable Essential
- Experience in a customer-facing or hospitality role [Bar Shift Leader JD | PDF]
- Strong organisational and time management skills
- Ability to lead and supervise a team
- Basic IT and systems knowledge Desirable
- Previous team leader or supervisory experience
- Exposure to stock control and financial processes
- Participation in leadership training Inclusivity and Accessibility The University of St Andrews Students’ Association is committed to promoting diversity and equality for all and welcomes applications from candidates of all backgrounds.
While successful candidates will always be recruited on merit, we particularly aim to include applicants with disabilities, from BAME backgrounds, and those with diverse sexualities or marginalised gender identities.
Contact Details:
St Andrews Students Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Pub Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St Andrews Students Association. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St Andrews Students Association
Don't be shy about reaching out to St Andrews Students Association directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Pub Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St Andrews Students Association and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St Andrews Students Association
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
