At a Glance
- Tasks: Lead and motivate the team while ensuring excellent customer service and smooth operations.
- Company: Join the vibrant University of St Andrews Students’ Association, a hub for student life.
- Benefits: Gain valuable leadership experience and be part of a dynamic student-led organisation.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Make a real impact on campus culture while developing your management skills.
- Qualifications: Experience in hospitality and strong organisational skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
About Your Union The University of St Andrews Students’ Association (aka Your Union) sits at the heart of the Campus - recently voted as one of the leading Universities in the UK, ranked first in the UK by the Guardian and Times/Sunday Times and with a reputation to protect.
With over 11,000 members we are the primary student venue in St Andrews and support a thriving student scene with over 140 affiliated societies.
We are a dynamic, student-led organisation dedicated to enhancing the student experience for every student in St Andrews.
We provide a wide range of services, including events, campaigns, societies, support, and representation.
Our mission is to empower students, support their development, and create a vibrant campus culture.
Role Overview To support, lead and motivate the team to meet sales, profit and compliance targets.
To run shifts independently and ensure delivery of excellent customer service, food and drink to specification, and a clean, safe and legal workplace in line with company standards.
Key Responsibilities Operational Management
- Run shifts independently, ensuring smooth and efficient operations
- Oversee opening and closing procedures
- Adopt a “stand back and look” approach to maintain standards throughout the shift
- Ensure all areas are presented and maintained correctly Customer Experience & Service
- Deliver excellent customer service at all times
- Ensure food and drink are served to the correct specification
- Maintain strong presence and visibility during shifts
- Be welcoming and engaging with customers
- Respond to customer feedback positively and support improvements Standards & Compliance
- Maintain a clean, safe and legal workplace at all times
- Ensure adherence to SOPs and company policies
- Follow food safety, licensing, and health & safety procedures
- Ensure incidents, complaints, and issues are recorded appropriately
- Support achieving and maintaining high audit and compliance standards Commercial & Financial Support
- Take responsibility for supporting delivery of sales and profit targets
- Assist with forecasting sales and costs alongside the Pub Manager
- Identify opportunities to maximise sales
- Monitor stock levels, deliveries, and availability
- Complete stock checks, wastage logs, and investigate variances Team Leadership & People Management
- Lead and motivate the team during shifts
- Delegate tasks effectively and provide constructive feedback
- Support recruitment, inductions, and training of team members
- Assist with probation reviews and performance management
- Support rota management aligned to business needs
- Manage day-to-day performance and attendance issues Systems & Administration
- Maintain shift records and documentation in line with company policies
- Use systems for stock control, reporting, and personnel management
- Ensure compliance with GDPR and administrative procedures
- Keep up to date with operational and marketing briefs Maintenance & Facilities
- Monitor and report maintenance issues
- Support the coordination of contractors where required Financial Responsibilities
- Support achievement of sales and profit targets
- Control stock, wastage, and labour during shifts
- Assist with stock ordering and inventory management
- Contribute to cost control and efficiency improvements Key Outcomes
- Efficient and well-managed shifts
- High standards of customer service and satisfaction
- Consistent delivery of operational standards
- Strong team performance during shifts
- Contribution to overall business performance Person Specification Expected Behaviours
- Demonstrates leadership and accountability on shift
- Communicates clearly and works effectively with others
- Remains calm in a fast-paced environment
- Takes a proactive, hands-on approach
- Demonstrates reliability, honesty, and professionalism Essential
- Experience in a customer-facing or hospitality role
- Strong organisational and time management skills
- Ability to lead and supervise a team
- Understanding of operational and compliance standards
- Basic IT and systems knowledge Desirable
- Previous supervisory or team leader experience
- Exposure to stock control and financial processes
- Participation in management or leadership training Organisational Values
- A commitment to put students at the heart of everything that the Students’ Association does.
- A commitment to equity, diversity and inclusion and an ability to turn this commitment into real change for under-represented groups.
- A commitment to a positive workplace culture which is friendly, approachable and open to listening.
- Commitment to operational excellence.
- Focus on teamwork and collaboration.
- Dedication to customer experience and service quality.
Inclusivity and Accessibility The University of St Andrews Students’ Association is committed to promoting diversity and equality for all and welcomes applications from candidates of all backgrounds.
While successful candidates will always be recruited on merit, we particularly aim to include applicants with disabilities, from BAME backgrounds, and those with diverse sexualities or marginalised gender identities.
Contact Details:
St Andrews Students Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Pub Shift Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St Andrews Students Association. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St Andrews Students Association
Don't be shy about reaching out to St Andrews Students Association directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Pub Shift Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St Andrews Students Association and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St Andrews Students Association
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
