At a Glance
- Tasks: Lead and motivate the pub team while ensuring excellent customer service.
- Company: Join the vibrant University of St Andrews Students’ Association, a hub for student life.
- Benefits: Gain valuable experience in hospitality management and develop leadership skills.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Be part of a dynamic team that enhances the student experience and campus culture.
- Qualifications: Experience in hospitality or retail management is essential; strong leadership skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
About Your Union The University of St Andrews Students’ Association (aka Your Union) sits at the heart of the Campus - recently voted as one of the leading Universities in the UK, ranked first in the UK by the Guardian and Times/Sunday Times and with a reputation to protect.
With over 11,000 members we are the primary student venue in St Andrews and support a thriving student scene with over 140 affiliated societies.
We are a dynamic, student-led organisation dedicated to enhancing the student experience for every student in St Andrews.
We provide a wide range of services, including events, campaigns, societies, support, and representation.
Our mission is to empower students, support their development, and create a vibrant campus culture.
Role Overview To support, lead and motivate the team to meet sales, profit and compliance targets.
To run shifts independently and ensure delivery of excellent customer service, correct product specification, and a clean, safe and legal workplace.
The role includes deputising for the Pub Manager and taking full responsibility for the pub in their absence.
Key Responsibilities Operational Management
- Oversee and guide pub operations, leading by example
- Run shifts independently and ensure smooth execution
- Ensure opening and closing procedures are followed correctly
- Apply “stand back and look” (SBAL) standards across all areas
- Maintain presentation, cleanliness, and operational consistency Customer Experience & Standards
- Deliver excellent customer service at all times
- Ensure food and drink are served to correct specification
- Maintain strong visibility and engagement with customers
- Respond to customer feedback positively and implement improvements Commercial & Financial Management
- Support achievement of sales and profit targets
- Work with the Pub Manager on forecasting and cost control
- Assist in managing profit and loss performance
- Maximise sales opportunities and commercial performance
- Manage stock, deliveries, and shrinkage control
- Complete line checks, wastage logs, and investigate variances Team Leadership & People Management
- Support, lead and motivate the team
- Assist with recruitment, induction, and training processes
- Conduct probation reviews and training reviews
- Support performance management, attendance, and disciplinary processes
- Manage rotas aligned to sales and labour targets
- Support development and succession planning Compliance, Governance & Risk
- Ensure adherence to SOPs and company policies
- Maintain a clean, safe, and legal environment
- Enforce licensing, food safety, and health & safety requirements
- Ensure incidents, complaints, and issues are recorded appropriately Systems & Administration
- Maintain office administration in line with GDPR and company requirements
- Use operational systems and reporting tools
- Stay up to date with management action packs and operational briefs Maintenance & Facilities
- Monitor and manage maintenance issues
- Liaise with contractors to resolve issues efficiently Deputising Responsibilities
- Deputise for the Pub Manager when required
- Take full operational and commercial responsibility in their absence
- Ensure continuity of leadership and decision-making across all areas Financial Responsibilities
- Support delivery of pub financial targets
- Assist in managing budgets, costs, and stock
- Contribute to profitability through cost control and sales growth
- Ensure efficient use of labour and resources Key Outcomes
- Consistently high operational and customer service standards
- Strong shift delivery and team performance
- Effective support to Pub Manager and leadership continuity
- Achievement of sales and profit targets
- Fully compliant and well-managed pub operation Person Specification Expected Behaviours
- Demonstrates strong leadership and accountability
- Effective communicator with strong organisational skills
- Calm and resilient in a fast-paced environment
- Professional, motivated, and proactive
- Strong work ethic and attention to standards Essential
- Experience in a hospitality or retail management role
- Strong organisational and time management skills
- Ability to lead and develop teams
- Understanding of operational and compliance requirements
- Basic IT and systems knowledge Desirable
- Completion of management training programmes
- Experience supporting full business operations
- Exposure to financial and performance management Organisational Values
- Commitment to operational excellence and continuous improvement.
- Focus on people development and team culture.
- Dedication to delivering outstanding customer experiences.
- A commitment to put students at the heart of everything that the Students’ Association does.
- A commitment to equality, diversity and inclusion and an ability to turn this commitment into real change for under-represented groups.
- A commitment to a positive workplace culture which is friendly, approachable and open to listening.
Inclusivity and Accessibility The University of St Andrews Students’ Association is committed to promoting diversity and equality for all and welcomes applications from candidates of all backgrounds.
While successful candidates will always be recruited on merit, we particularly aim to include applicants with disabilities, from BAME backgrounds, and those with diverse sexualities or marginalised gender identities.
Deputy Pub Manager employer: St Andrews Students Association
The University of St Andrews Students’ Association is an exceptional employer, offering a vibrant work culture that prioritises student engagement and development. As a Pub Shift Manager, you will enjoy the unique opportunity to lead a dynamic team in a renowned institution, with access to professional growth and a supportive environment that values your contributions to enhancing the student experience.
Contact Details:
St Andrews Students Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Pub Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St Andrews Students Association. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St Andrews Students Association
Don't be shy about reaching out to St Andrews Students Association directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Pub Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St Andrews Students Association and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St Andrews Students Association
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
