Medical Secretary in Spennymoor

We are seeking an organised and professional Medical Secretary to join our busy and friendly healthcare team. The successful candidate will provide high-quality administrative and secretarial support to clinicians, ensuring the smooth running of day-to-day operations.

Main duties of the job

• Managing and prioritising incoming correspondence, including emails, letters, and reports
• Preparation of clinical documents and patient letters
• Coordinating appointments, clinics, and meetings
• Maintaining accurate patient records in line with confidentiality policies
• Handling telephone and face-to-face enquiries in a professional manner
• Liaising with healthcare professionals, patients, and external organisations
• Supporting clinicians with administrative tasks as required

About us

We are a large, busy practice of 15,900 patients. There are 4 GP partners and 4 salaried GPs, a large multi-disciplinary team of paramedics, advanced nurse practitioners, nurses, health care assistants, pharmacists and physiotherapists as well as a very busy admin team. The post will be part of our secretarial team of four.

Job responsibilities

The Medical Secretary provides comprehensive administrative and secretarial support to GPs and the wider clinical team within a busy GP practice. The role is essential in ensuring efficient patient care by managing correspondence, referrals, and clinical documentation in line with NHS and practice protocols.

• Provide secretarial support to GPs and other clinicians
• Process and manage referrals (e.g. eRS NHS e-Referral Service) accurately and promptly
• Type clinical correspondence, including referral letters, reports, and patient summaries
• Manage incoming and outgoing post, including hospital letters and test results
• Maintain accurate and up-to-date patient records using clinical systems (e.g. EMIS, SystmOne)
• Liaise with hospitals, community services, and other healthcare providers
• Track and follow up referrals to ensure continuity of care
• Support with summarising patient records when required
• Handle patient queries related to referrals and administrative requests
• Ensure all work complies with NHS guidelines, GDPR, and confidentiality policies
• Assist with administrative tasks such as scanning, filing, and document workflow management

Working Conditions

Based within a GP surgery or primary care setting. Regular use of computers and clinical systems. Interaction with patients may be face-to-face, telephone, or online. Standard NHS working hours, with some flexibility required.

Person Specification

• Excellent typing and IT skills
• Good knowledge of confidentiality and data protection (GDPR)
• Strong attention to detail and accuracy
• Knowledge of System One clinical IT system
• Strong understanding of medical terminology
• Ability to prioritise workload in a fast-paced environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.