IT Technician in Norfolk, Norwich

St Andrews International School Bangkok is one of 88 schools in the Nord Anglia Education (NAE) family. We offer a British educational curriculum with an international perspective that begins in Nursery and leads up to IGCSE examinations in Year 11, and culminates with the International Baccalaureate Diploma after completing Year 13. We are an inclusive school that invites children from all backgrounds and abilities to participate in the educational offerings on our diverse campus. Founded in 1997 on an attractive, conveniently located site, with excellent facilities and access to local transportation. Today we have more than 2,400 students over a Primary School and High School campus, representing some 68 nationalities ranging from Foundation Stage to Year 13. Our state-of-the-art High School campus (next to Ekkamai BTS) opened in August 2017 giving our students the benefit of world-class teaching and facilities. As part of the NAE family of schools, we are delighted to be able to offer some unique collaborations with world-class establishments, including the Juilliard School of Performing Arts, Massachusetts Institute of Technology (MIT), and UNICEF.

The IT Technician is responsible for providing effective technical support to staff and students and ensuring the smooth operation of IT systems across the High School campus.

Key responsibilities include:

• Provide IT support for all school devices (desktops, laptops, tablets, printers, etc.).
• Troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain software on desktops, laptops, and tablets.
• Arrange and coordinate hardware warranty repairs where required.
• Create, maintain, and update technical documentation and Standard Operating Procedures (SOPs), including improvements and revisions as necessary.
• Conduct regular surveys of IT equipment and infrastructure, logging faults and maintenance needs.
• Work with external suppliers and contractors on technical projects relating to school IT systems.
• Work both independently and collaboratively as part of the IT team.
• Keep abreast of developments in learning technology and research solutions to technical challenges.
• Ensure compliance with software and hardware licensing agreements and School IT policies.
• Provide operational and systems support to school personnel on a daily basis.
• Support IT provision for school events and activities.
• Work flexibly when required, including evenings, open days, parents' evenings, and occasional weekends.
• Contribute to an effective IT support service for St Andrews staff and students, working closely with other members of the IT team.

Safeguarding & Professional Expectations

• Work safely, consider the safety of others, and comply with the School Safeguarding Policy and all IT security and data protection guidelines.
• Maintain high standards of professional ethics, integrity, and confidentiality at all times.
• Ensure the confidentiality, integrity, and availability of school systems and data.
• Demonstrate responsible and ethical use of technology in a school environment.
• Promote professional conduct aligned with the values and expectations of an international school community.

Qualifications & Experience

• Bachelor's degree in Information Technology or a related field.
• Minimum of 2 years' experience in IT support.
• Strong knowledge of networking concepts (LAN/WLAN).
• Experience with Microsoft Intune and Azure AD administration.
• Understanding of IT security principles, user access control, and data protection practices.
• Professional attitude with a collaborative and service-oriented approach.
• Strong verbal and written communication skills.

At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils where we embrace all race, abilities, religions, genders, and cultures. All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years. We welcome applications from suitable qualified persons from all diverse backgrounds. Please note, only shortlisted candidates will be contacted.