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- Tasks: Lead daily operations of our retail store, manage volunteers, and ensure excellent customer service.
- Company: Join St Andrew’s Hospice, a charity providing free palliative care in Lanarkshire.
- Benefits: Enjoy a supportive environment, generous leave, flexible working, and NHS staff benefits.
- Why this job: Make a real impact in the community while developing your retail management skills.
- Qualifications: Experience in retail management and strong interpersonal skills are essential.
- Other info: Applications close on 22nd April 2025; interviews on 29th April 2025.
The predicted salary is between 18986 - 21969 £ per year.
SAH Band 2 £21,986 – £23,969 pro rata per annum 35 hours per week, 5 days Monday to Saturday.
Who are we?
St Andrew’s Hospice is a registered charity providing specialist palliative care for patients with life-limiting conditions which require complex symptom management, and/or end-of-life care. It is Lanarkshire’s specialist hospice and provides multidisciplinary support for patients, their families and carers. The service is provided completely free of charge for the adult population of North and South Lanarkshire and is open to all without distinction of race, gender or creed. The Hospice values represent our core beliefs and act as our guiding principles at the very heart of all that we do. Our values are; Human Dignity, Compassion, Justice, Advocacy and Quality.
What is the role?
As the Shop Manager – Wishaw, your primary responsibility is to lead and manage the day-to-day operations of our Retail Store in alignment with the organisation’s goals and values. Your role encompasses strategic planning, volunteer management, customer service and financial accountability, all aimed at maximising the shop's profitability and supporting our charitable initiatives.
What we expect of you?
- Lead with passion and expertise in retail management.
- Till operating, bank cash, oversee accurate financial records, manage stock control for donated and branded goods.
- Experience of managing a retail store from start up to deliver high volume sales targets.
- Foster good links within the local community.
- Flexibility, strong interpersonal skills, time management skills and the ability to supervise volunteers.
- Be aware of market trends and be able to deliver an attractive shopping experience to build on the success of the hospice shop.
We recognise that to continue to provide excellent care and services to patients and families, we need an amazing team around us. In order to attract, retain and reward our people, our benefits include:
- A warm and supportive working environment.
- Unsocial Hours Payments (where relevant to role).
- Generous Annual Leave Entitlement.
- Induction Programme.
- Employee Assistance Programme.
- Counselling Services.
- Occupational Health.
- Contributory Pension Scheme.
- Flexible Working Practices.
- NHS Staff Benefits Scheme.
Closing date for applications is: 22nd April 2025.
Anticipated interview date: 29th April 2025.
We reserve the right to close this advert early should we receive sufficient applications. This is not an NHS appointment, and any offer is subject to receipt of satisfactory references and Disclosure. Please note that if you do not hear from us within 10 days of the closing date you have not been shortlisted on this occasion.
Shop Manager - Wishaw employer: St Andrews Hospice
Contact Detail:
St Andrews Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager - Wishaw
✨Tip Number 1
Familiarise yourself with St Andrew’s Hospice and its core values. Understanding their commitment to human dignity, compassion, justice, advocacy, and quality will help you align your approach during the interview and demonstrate that you share their mission.
✨Tip Number 2
Network within the local community and engage with other retail managers or charity shop leaders. Building connections can provide insights into effective management practices and may even lead to recommendations that could strengthen your application.
✨Tip Number 3
Prepare to discuss your experience in managing retail operations, particularly in a charity context. Be ready to share specific examples of how you've maximised profitability while supporting charitable initiatives, as this will resonate well with the interviewers.
✨Tip Number 4
Stay updated on current market trends in retail and charity sectors. Being able to discuss how these trends can influence the shopping experience at the hospice shop will show your proactive approach and understanding of the role's demands.
We think you need these skills to ace Shop Manager - Wishaw
Some tips for your application 🫡
Understand the Organisation: Familiarise yourself with St Andrew’s Hospice, their values, and the services they provide. This will help you tailor your application to reflect their mission and demonstrate your alignment with their core beliefs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in retail management, particularly any roles where you led a team or managed a store. Include specific examples of how you achieved sales targets or improved customer service.
Showcase Your Skills: Make sure to highlight key skills mentioned in the job description, such as financial accountability, stock control, and community engagement. Use bullet points to make these stand out in your application.
Follow Application Instructions: Download the application form as specified and ensure it is filled out completely. Pay attention to the closing date and submit your application via email before the deadline to avoid missing out.
How to prepare for a job interview at St Andrews Hospice
✨Understand the Organisation's Values
Before your interview, take some time to familiarise yourself with St Andrew’s Hospice's core values: Human Dignity, Compassion, Justice, Advocacy, and Quality. Be prepared to discuss how these values resonate with you and how you can embody them in your role as Shop Manager.
✨Showcase Your Retail Management Experience
Highlight your previous experience in managing a retail store, especially any instances where you successfully met high sales targets or improved profitability. Be ready to provide specific examples that demonstrate your strategic planning and operational skills.
✨Emphasise Community Engagement
Since fostering good links within the local community is crucial for this role, think of ways you've previously engaged with communities or built relationships. Prepare to share ideas on how you would promote the shop and its charitable initiatives within Wishaw.
✨Demonstrate Strong Interpersonal Skills
As a Shop Manager, you'll be supervising volunteers and interacting with customers regularly. Be prepared to discuss your interpersonal skills and provide examples of how you've effectively managed teams or resolved conflicts in a retail environment.
