At a Glance
- Tasks: Lead the catering team to deliver exceptional food services and customer satisfaction.
- Company: St Andrew’s Hospice, a charity providing vital palliative care in Lanarkshire.
- Benefits: Join a compassionate team making a real difference in people's lives.
- Other info: Opportunity to innovate and develop services in a supportive environment.
- Why this job: Be part of a mission-driven organisation that values human dignity and quality care.
- Qualifications: Experienced chef with leadership skills and a passion for customer service.
Job Description Who are we? St Andrew’s Hospice is a registered charity providing specialist palliative care for patients with life-limiting conditions, which require complex symptom management, and/or end-of-life care. It is Lanarkshire’s specialist hospice and provides multidisciplinary support for patients, their families and carers. The service is provided completely free of charge for the adult population of North and South Lanarkshire and is open to all without distinction of race, gender or creed. The Hospice values represent our core beliefs and act as our guiding principles at the very heart of all that we do. Our values are; Human Dignity, Compassion, Justice, Advocacy and Quality. What is the role? The successful candidate will provide support to the Catering Manager. You will work with the Catering Manager to lead our catering team to provide excellent customer service; whilst exceeding expectations in all areas under your remit. You will supervise a patient, public and staff focused food delivery service. You will ensure the provision of catering in accordance with Hospice Hospitality Policy and deliver innovation and a reputation for consistent quality of delivery of services, whilst meeting cost targets. What we expect of you? The successful candidate will: Be an experienced and trained chef having worked in various catering outlets Demonstrate a commitment to providing excellent customer service Have a good understanding of food hygiene and health and safety principles Have experience of leading and managing a team Have the skills to contribute to service development projects Have a good working knowledge of Microsoft Office packages
Food Services Team Leader employer: ST. ANDREW'S HOSPICE
St Andrew’s Hospice is an exceptional employer, dedicated to providing a supportive and compassionate work environment for its staff. As a registered charity, we prioritise human dignity and advocacy, offering meaningful opportunities for professional growth while making a significant impact in the lives of patients and their families. Located in Lanarkshire, our team enjoys a collaborative culture that values innovation and quality, ensuring that every employee feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Food Services Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ST. ANDREW'S HOSPICE. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ST. ANDREW'S HOSPICE
Don't be shy about reaching out to ST. ANDREW'S HOSPICE directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ST. ANDREW'S HOSPICE and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ST. ANDREW'S HOSPICE
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
