Waiting List Co-ordinator in Northampton

An exciting opportunity has arisen for a Waiting List Coordinator to join our Outpatient Services division here at St Andrew's Healthcare on a 12-month Secondment. St Andrew's Healthcare is a charity providing specialist mental healthcare services. We work in partnership with a number of NHS, voluntary, educational and research organisations to deliver a range of specialist inpatient and community mental healthcare services, education and research that helps to improve the lives of people with complex mental health needs.

The Role and Person

The purpose of this role is regularly contacting individuals on the waiting list for our MHTR services, triaging their level of need, and acting as the liaison between MHTR services and probation. In some circumstances, clinical intervention will be required as part of the MHTR to ensure timely support for individuals whose mental health has deteriorated and who therefore require prioritised input. This work focuses on engaging people who cannot safely continue waiting for the intervention and providing them with targeted support to prevent further mental health decline.

Responsibilities

• Assist in maintaining up-to-date waiting lists, as well as adding and removal of service users, in line with contractual/service delivery requirements & key performance indicators.
• To undertake check in calls with service users on the wait list, undertake a triage and risk assessment.
• To provide, where appropriate, psycho education information and escalate risk concerns.
• Accurate maintenance of the waiting list in Excel ensuring all records are up-to-date.
• To meet remotely, directly and frequently with the MHTR team to ensure clinician capacity is maximised efficiently.
• Liaise and engage with probation services.
• Be responsible for monitoring service users who did not attend appointments, liaising with the relevant clinician to remove from the waiting list or rebook as necessary.
• Liaise with clinical staff and non-clerical staff regarding capacity.
• Deal with enquiries from service users on the waiting list, relatives and staff received by telephone, by post and e-mail in accordance with the Charity's Confidentiality Policy, relaying messages to the appropriate personnel.
• To be aware of the waiting list waiting times and to book service users chronologically and where possible with their pathway and ensure they are booked within the timeframe of their sentencing end date.
• Highlight to the clinical lead any potential issues in booking appointments within performance targets.
• Liaise with all departments necessary to ensure patients are contacted in a timely manner.
• Maintain service user identifiable details on the RIO System ensuring details are correct.
• Liaise with the MHTR Administrator for the recording and sending letters for all appointments in a responsive and appropriate manner.
• Ensuring availability of space and coordination of facilitator scheduling for group therapy, where appropriate.

This is a varied role with changing timescales to which you must react. You will be expected to be flexible, work both as part of a team and independently, and possess a high degree of organisational skills. Due to the sensitive nature of the work, confidentiality and effective communication are paramount to this role.

Rewards

We offer an excellent benefits package including: Pension; Sickness policy on par with the NHS; Access to the Blue Light Card and Health Service Discounts schemes; 27 days annual leave (plus bank holidays), increasing after 10 years' service; Life cover; Electric Car lease scheme; Cycle to work scheme; Healthcare cash plan; Free parking; Paid DBS application; Access to free vocational qualifications. On-site cafés all set within beautiful grounds.

Our patients and your colleagues will expect you to live the St Andrew's CARE values of Compassion, Accountability, Respect and Excellence every single day.

Closing Date: Sunday 8th March 2026