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- Tasks: Provide essential admin support in a dynamic healthcare environment.
- Company: Join St Andrews Healthcare, a charity dedicated to mental health services.
- Benefits: Enjoy 27 days leave, pension, gym access, and more perks.
- Other info: Flexible role with opportunities for professional growth in a supportive team.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 24853 - 24853 £ per year.
An exciting opportunity has arisen for a full time administrator who can deliver a full range of administrative skills to facilitate the day-to-day support within the Outpatient Services division here at St Andrews Healthcare. St Andrews Healthcare is a charity providing specialist mental healthcare services.
The Role and Person
Based at 80 Billing Road on our Northampton site, you will provide administrative support to the Neurodevelopmental Service and its associated clinicians, as well as cross cover for administrative team members as and when required. You will be customer focused, professional, have excellent attention to detail and be able to build productive relationships. You will also be required to prioritise tasks and problem solve and have the skills to deliver a quality administration service.
Specific responsibilities include:
- First point of contact for service users, by phone and email, ensuring that communication is professional, courteous and responsive.
- Organising service user and clinician assessments, ensuring supporting arrangements are in place.
- Collating development history, liaising with service users/parents, liaising with clinicians and GP practices, and creating booking schedules.
- Working with several IT systems to store patient information correctly, including creating and maintaining electronic patient records on RiO.
- Ensuring core documents/records are up to date.
- Providing new starter support.
- Contributing to the production of monthly and quarterly contract reporting.
- Typing, audiotyping and formatting of letters, reports, minutes, presentations, statistics and general correspondence/documents, using Microsoft Office and other software packages.
This is a varied role in a busy environment, with changing timescales to which you must react. You will be expected to be flexible, work both as part of a team and independently, and possess a high degree of organisational skills. Due to the sensitive nature of the work, confidentiality and effective communication are paramount to this role.
Rewards
We offer an excellent benefits package including: Pension; Sickness policy on par with the NHS; Access to the Blue Light Card and Health Service Discounts schemes; 27 days annual leave (plus bank holidays), increasing after 10 years' service; Life cover; Electric Car lease scheme; Cycle to work scheme; Healthcare cash plan; Free parking; Paid DBS application; Access to free vocational qualifications. On-site facilities such as gym and swimming pool access and cafés all set within beautiful grounds.
Our patients and your colleagues will expect you to live the St Andrews CARE values of Compassion, Accountability, Respect and Excellence every single day.
Outpatients Administrator in Northampton employer: St Andrew’s Healthcare
Contact Detail:
St Andrew’s Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatients Administrator in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at St Andrews Healthcare. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles. Think about how your skills match the job description and be ready to share examples of your past experiences.
✨Tip Number 3
Show off your organisational skills! During the interview, highlight how you prioritise tasks and manage time effectively. This is key for the Outpatients Administrator role, so make it shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Outpatients Administrator in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Outpatients Administrator role. Highlight your administrative skills and any relevant experience that shows you can handle the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at St Andrews Healthcare and how your skills align with their values of Compassion, Accountability, Respect, and Excellence.
Showcase Your Attention to Detail: Since this role requires excellent attention to detail, make sure your application is free from typos and errors. Double-check everything before hitting send – it shows you care about quality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right people and stands out in the crowd!
How to prepare for a job interview at St Andrew’s Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatients Administrator. Familiarise yourself with the specific tasks mentioned in the job description, like managing patient records and liaising with clinicians. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for service users, effective communication is key. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you’ve had to be professional and courteous, especially in challenging situations, and be ready to share these stories during your interview.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities, so come prepared with examples of how you've managed multiple tasks or projects simultaneously. You might want to discuss any tools or methods you use to stay organised, especially in a busy environment where priorities can shift quickly.
✨Emphasise Your Teamwork and Flexibility
The job involves working both independently and as part of a team. Be ready to talk about your experiences collaborating with others and how you adapt to changing circumstances. Highlight any instances where you’ve stepped in to support colleagues or taken on additional responsibilities when needed.