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- Tasks: Provide essential admin support to our Neurodevelopmental Service and engage with service users.
- Company: Join St Andrew’s Healthcare, a charity dedicated to improving mental health services.
- Benefits: Enjoy 27 days annual leave, pension, health discounts, and access to on-site gym facilities.
- Other info: Work in a supportive environment that values compassion, accountability, respect, and excellence.
- Why this job: Make a real difference in mental healthcare while developing your professional skills.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 24853 - 24853 £ per year.
Location: Northampton, Northamptonshire
Position: Administrator
Salary: £24,853 per annum
Hours: 37.5 hours
Overview: St Andrew’s Healthcare is a charity providing specialist mental healthcare services. We work in partnership with a number of NHS, voluntary, educational and research organisations to deliver a range of specialist inpatient and community mental healthcare services, education and research that helps to improve the lives of people with complex mental health needs.
Responsibilities: Based at 80 Billing Road on our Northampton site, you will provide administrative support to the Neurodevelopmental Service and its associated clinicians, as well as cross cover for administrative team members as and when required. You will be customer focused, professional, have excellent attention to detail and be able to build productive relationships. You will also be required to prioritise tasks and problem solve and have the skills to deliver a quality administration service. Specific responsibilities include:
- First point of contact for service users, by phone and email, ensuring that communication is professional, courteous and responsive.
- Organising service user and clinician assessments, ensuring supporting arrangements are in place.
- Collating development history, liaising with service users/parents, liaising with clinicians and GP practices, and creating booking schedules.
- Working with several IT systems to store patient information correctly, including creating and maintaining electronic patient records on RiO.
- Ensuring core documents/records are up to date.
- Providing new starter support.
- Contributing to the production of monthly and quarterly contract reporting.
- Typing, audiotyping and formatting of letters, reports, minutes, presentations, statistics and general correspondence/documents, using Microsoft Office and other software packages.
Rewards: We offer an excellent benefits package including: Pension; Sickness policy on par with the NHS; Access to the Blue Light Card and Health Service Discounts schemes; 27 days annual leave (plus bank holidays), increasing after 10 years' service; Life cover; Electric Car lease scheme; Cycle to work scheme; Healthcare cash plan; Free parking; Paid DBS application; Access to free vocational qualifications. On-site facilities such as gym and swimming pool access and cafés all set within beautiful grounds.
Values: Our patients and your colleagues will expect you to live the St Andrew’s CARE values of Compassion, Accountability, Respect and Excellence every single day.
Administrator - Outpatient Services in Northampton employer: St Andrew’s Healthcare
Contact Detail:
St Andrew’s Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Outpatient Services in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the mental healthcare field, especially those connected to St Andrew’s Healthcare. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and mental health services. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your attention to detail during the interview. Bring examples of how you've organised tasks or solved problems in previous roles. This will demonstrate your ability to deliver quality administration support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at St Andrew’s Healthcare.
We think you need these skills to ace Administrator - Outpatient Services in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight your experience in administrative support, especially in healthcare settings, and showcase your attention to detail and customer service skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working in mental healthcare and how your values align with St Andrew’s CARE values. Keep it professional yet personable.
Showcase Relevant Skills: In your application, emphasise your organisational skills and ability to prioritise tasks. Mention any experience with IT systems or electronic patient records, as these are key for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at St Andrew’s Healthcare
✨Know the Organisation
Before your interview, take some time to research St Andrew’s Healthcare. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Admin Skills
Be prepared to discuss your previous administrative experience, especially in a healthcare setting. Highlight your attention to detail, organisational skills, and ability to manage multiple tasks. Use specific examples to demonstrate how you've successfully supported teams in the past.
✨Practice Professional Communication
As the first point of contact for service users, effective communication is key. Practice answering common interview questions in a clear and professional manner. Consider role-playing with a friend to refine your responses and ensure you come across as courteous and responsive.
✨Emphasise Teamwork and Problem-Solving
In your interview, be ready to discuss how you work within a team and handle challenges. Share examples of how you've collaborated with others to solve problems or improve processes. This aligns with the collaborative nature of the role and shows you can contribute positively to the team.