At a Glance
- Tasks: Provide essential administrative support in a fast-paced mental health hospital.
- Company: St Andrew’s Birmingham, a vibrant mental healthcare facility.
- Benefits: Competitive salary, generous leave, pension, and health discounts.
- Other info: Join a collaborative team dedicated to compassion and excellence.
- Why this job: Make a real impact on patient care in a supportive environment.
- Qualifications: Experience in medical administration and strong organisational skills.
The predicted salary is between 26750 - 34000 £ per year.
Location: Birmingham
Salary: £26,750 - £34,000 per annum (depending on experience)
Hours: 37.5 hours per week
St Andrew’s Birmingham is a 125 bedded adult mental healthcare facility comprising of eight units that cover medium and low security for both men and women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport.
We seek a highly organised, professional Clinical Secretary to support our dedicated hospital team in delivering outstanding patient care. This is more than an administration role; it is an opportunity to become an essential part of a supportive, patient focused environment where your work truly matters.
About the Role
As a Clinical Secretary, you will provide high quality administrative and clinical support within a fast‑paced mental health hospital. You will ensure patient records, communications, and clinical documentation are managed efficiently, accurately, and confidentially. Working closely with clinicians, patients, external agencies, and colleagues, you will help ensure smooth daily operations.
Qualifications and Skills
- Previous experience in medical or clinical administration
- Mental health experience (desirable)
- AMSPAR Level 3 Diploma in Medical Administration or equivalent
- Proficient in Microsoft Office and computer skills
- Strong typing and audio‑typing skills
- Good understanding of medical terminology
- Excellent organisational and workload management skills
- Outstanding attention to detail
- A passion for delivering high standards of service
- Professional, empathetic, approachable manner
- Team oriented, collaborative attitude
- Willing to support, train, and mentor colleagues
- Committed to confidentiality, integrity, and professionalism
Experience Required
- Healthcare or clinical administration
- Customer service
- Medical reception or ward administration
- Mental health services
Additional Responsibilities
- Experience working collaboratively in teams
- Confidence managing shared workloads
- Ability to follow procedures while adapting to unexpected situations, especially when supporting patients and external agencies
Communication Skills
- Excellent verbal and non-verbal communication
- Compassionate and professional interaction with patients and staff
- Confidence communicating at all organisational levels
- Awareness of communication’s impact on diverse audiences
Leadership & Team Support
- Support and guide less experienced team members
- Promote a positive, collaborative team culture
- Share knowledge and best practices
Confidentiality & Responsibility
- Maintaining confidentiality, security, and accuracy of patient records
- Ensuring compliance with policies and standards
- Handling sensitive information with discretion and integrity
Rewards
We offer an excellent benefits package including pension, sickness policy on par with the NHS, access to the Blue Light Card and Health Service Discounts schemes, 27 days annual leave plus bank holidays (increasing after 10 years’ service), life cover, electric car lease scheme, cycle to work scheme, healthcare cash plan, free parking, and paid DBS application.
Every day, you'll be expected to live our CARE values— Compassion, Accountability, Respect and Excellence. If you are ready to bring your skills into a role where you can truly make an impact, we would love to hear from you. Apply now and be part of a team that changes lives.
Clinical Secretary - Birmingham employer: St Andrew’s Healthcare
St Andrew’s Birmingham is an exceptional employer, offering a supportive and patient-focused work environment where your contributions as a Clinical Secretary are valued and impactful. With a comprehensive benefits package that includes generous annual leave, health service discounts, and opportunities for professional growth, you will thrive in a collaborative team culture dedicated to delivering high standards of care. Located in the vibrant Stirchley area, easily accessible by public transport, this role not only provides meaningful work but also a chance to be part of a compassionate community committed to excellence.
