At a Glance
- Tasks: Provide essential administrative support in a fast-paced mental health hospital.
- Company: St Andrew’s Birmingham, a leading mental healthcare facility.
- Benefits: Competitive salary, generous leave, pension, and health discounts.
- Other info: Join a supportive team dedicated to compassion and excellence.
- Why this job: Make a real impact in patient care while developing your skills.
- Qualifications: Experience in medical administration and strong organisational skills.
The predicted salary is between 26750 - 34000 £ per year.
Are you an experienced, compassionate administrator seeking a rewarding career in mental health services?
Location: Birmingham
Salary: £26,750 - £34,000 per annum (depending on experience)
Hours: 37.5 hours per week
St Andrew’s Birmingham is a 125 bedded adult mental healthcare facility comprising eight units that cover medium and low security for both men and women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport.
We seek a highly organised, professional Clinical Secretary to support our dedicated hospital team in delivering outstanding patient care. This is more than an administration role; it is an opportunity to become an essential part of a supportive, patient-focused environment where your work truly matters.
About the Role
As a Clinical Secretary, you will provide high quality administrative and clinical support within a fast-paced mental health hospital. You will ensure patient records, communications, and clinical documentation are managed efficiently, accurately, and confidentially. Working closely with clinicians, patients, external agencies, and colleagues, you will help ensure smooth daily operations.
What We Are Looking For:
- Previous experience in medical or clinical administration
- AMSPAR Level 3 Diploma in Medical Administration or equivalent
- Proficient in Microsoft Office and computer skills
- Strong typing and audio-typing skills
- Good understanding of medical terminology
- Excellent organisational and workload management skills
- Outstanding attention to detail
- A passion for delivering high standards of service
- Professional, empathetic, approachable manner
- Willing to support, train, and mentor colleagues
- Committed to confidentiality, integrity, and professionalism
Experience Required
- Background in Healthcare or clinical administration
- Medical reception or ward administration
- Mental health services
You will also have:
- Experience working collaboratively in teams
- Confidence managing shared workloads
- Ability to follow procedures while adapting to unexpected situations, especially when supporting patients and external agencies
Communication Skills
- Excellent verbal and non-verbal communication
- Compassionate and professional interaction with patients and staff
- Confidence communicating at all organisational levels
- Awareness of communication’s impact on diverse audiences
Leadership & Team Support
While not managing others directly, you will:
- Support and guide less experienced team members
- Promote a positive, collaborative team culture
- Share knowledge and best practices
Confidentiality & Responsibility
You will be responsible for:
- Maintaining confidentiality, security, and accuracy of patient records
- Ensuring compliance with policies and standards
- Handling sensitive information with discretion and integrity
Rewards
We offer an excellent benefits package including:
- Pension
- Sickness policy on par with the NHS
- Access to the Blue Light Card and Health Service Discount schemes
- 27 days annual leave plus bank holidays, increasing after 10 years’ service
- Life cover
- Electric Car lease scheme
- Cycle to work scheme
- Healthcare cash plan
- Free parking
- Paid DBS application
Every day, you’ll be expected to live our CARE values— Compassion, Accountability, Respect, and Excellence. If you are ready to bring your skills into a role where you can truly make an impact, we would love to hear from you. Apply now and be part of a team that changes lives.
Clinical Secretary in Birmingham employer: St Andrew’s Healthcare
St Andrew’s Birmingham is an exceptional employer, offering a supportive and compassionate work environment where your contributions directly impact patient care in mental health services. With a comprehensive benefits package, including generous annual leave, pension schemes, and professional development opportunities, employees are encouraged to grow within their roles while embodying our CARE values of Compassion, Accountability, Respect, and Excellence. Located in the vibrant Stirchley area of South Birmingham, the facility is easily accessible and fosters a collaborative team culture that prioritises both staff and patient well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Secretary in Birmingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like St Andrew’s Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at St Andrew’s Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like St Andrew’s Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Secretary in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at St Andrew’s Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at St Andrew’s Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to St Andrew’s Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at St Andrew’s Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at St Andrew’s Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research St Andrew’s Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
