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- Tasks: Support staffing needs and ensure quality services in a mental health charity.
- Company: Join St Andrew’s, a compassionate mental health charity making a difference.
- Benefits: Enjoy 27 days leave, NHS-equivalent sickness policy, and access to discounts.
- Other info: Flexible part-time hours with excellent career growth opportunities.
- Why this job: Make a real impact in mental health while developing your skills.
- Qualifications: Strong IT skills, attention to detail, and ability to multitask required.
The predicted salary is between 24853 - 24853 £ per year.
Workchoice Assistant / Administrator - Birmingham
Job Type: Part Time
Profession: Administration
Location: Birmingham
Salary: £24,853 per annum, pro rata
Part Time: 18.75 hours per week (flexible)
A bit about us:
We are St Andrew’s, a mental health charity with a clear purpose: to inspire hope for people living with complex mental health needs. Our Birmingham site is on an ambitious improvement journey. As we continue to evolve, we are looking for compassionate, calm, and proactive WorkChoice Assistant to join our team. St Andrew’s Birmingham is a 125 bedded adult mental healthcare facility comprising eight units that cover medium and low security for both Men and Women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport.
The role will support the Central Staffing Lead and clinical and operational management teams to plan and deliver required nursing staffing levels, in line with clinical needs and operational budgets, whilst ensuring effective, efficient and quality services are provided to temporary workers (Bank and Agency), and operational teams.
Your key responsibilities will include:
- Establish and maintain effective relationships and communication with ward managers and operational teams.
- Identify clinical shifts to be filled across the Birmingham site and work proactively to fill these with the most appropriate, cost-effective shifts.
- Process shift bookings, cancellations and amendments received by email, telephone or Employee Online/LOOP, in an accurate, courteous and timely manner.
- Undertake HR processes in response to quality, performance or conduct concerns.
- Plan and coordinate Bank staff mandatory training in line with individual training expiry dates, ensuring Bank workers remain compliant, applying booking restrictions where appropriate.
- Process recruitment activity, including external recruitment and transfers from permanent employees, ensuring recruited establishment is within required numbers.
- Host training sessions for Bank workers.
About you:
You will have the ability to use initiative, problem solve, work autonomously and plan, organise and prioritise your own work. You will have the ability to establish credible and influential relationships with key internal customers including senior managers with excellent attention to detail. Strong IT skills are essential with the ability to learn and adapt to new systems along with excellent written and interpersonal communication, negotiation and the ability to multitask, manage an unpredictable workload / conflicting priorities. You will also have the ability to handle and interpret high volume complex data to improve and optimise staff utilisation. Knowledge of the e-rostering system and processes is required.
Rewards:
We offer an excellent benefits package including:
- Pension
- Sickness policy on par with the NHS
- Access to the Blue Light Card and Health Service Discounts schemes
- 27 days annual leave plus bank holidays, increasing after 10 years' service
- Life cover
- Electric Car lease scheme
- Cycle to work scheme
- Healthcare cash plan
- Free parking
- Paid DBS application
- Access to free vocational qualifications
Every day, you'll be expected to live our CARE values — Compassion, Accountability, Respect and Excellence.
Administrator employer: St Andrew’s Healthcare
Contact Detail:
St Andrew’s Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, especially those working at St Andrew’s. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching common questions for administrative roles. Think about how your skills align with the responsibilities listed in the job description, and be ready to share specific examples.
✨Tip Number 3
Show your passion for mental health! When you get the chance, express why you want to work at St Andrew’s and how you can contribute to their mission of inspiring hope.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator role. Highlight your relevant experience and skills that match the job description, especially your ability to manage relationships and handle complex data.
Showcase Your Communication Skills: Since this role involves a lot of communication with ward managers and operational teams, emphasise your written and interpersonal communication skills. Give examples of how you've effectively communicated in previous roles.
Be Proactive in Your Approach: Demonstrate your proactive nature in your application. Mention instances where you've taken the initiative to solve problems or improve processes, as this aligns with what we’re looking for in a WorkChoice Assistant.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at St Andrew’s Healthcare
✨Know the Organisation
Before your interview, take some time to research St Andrew’s and its mission. Understanding their focus on mental health and the specific needs of their Birmingham site will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As an Administrator, effective communication is key. Prepare examples of how you've successfully established relationships with colleagues or managed conflicting priorities. This will show that you can handle the interpersonal aspects of the job while maintaining professionalism.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle unpredictable workloads. Think of specific situations where you’ve had to multitask or manage a high volume of data, and be ready to discuss the outcomes and what you learned from those experiences.
✨Demonstrate Your IT Proficiency
Since strong IT skills are essential for this role, be prepared to discuss your experience with e-rostering systems or any relevant software. If you have examples of how you've adapted to new systems quickly, share those to highlight your ability to learn and improve processes.