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- Tasks: Help individuals improve their financial wellbeing by providing debt advice and support.
- Company: Join St Andrew's Community Network, a charity focused on social justice and community support.
- Benefits: Starting salary of £27,061.84 (pro-rata), flexible hours, and a chance to make a difference.
- Why this job: Make a real impact in your community while developing valuable skills in financial advice.
- Qualifications: Qualified debt advisor status and excellent communication skills required.
- Other info: Work in a supportive team environment with opportunities for personal growth.
The predicted salary is between 27061 - 27061 £ per year.
Pay Award: Starting from £27,061.84 (pro-rata)
Hours: 22.5
Period of Contract: Permanent
Line Management Responsibilities: No
Role Summary: As a key member of the team, you will work to improve individuals' financial wellbeing by providing advice and support to those struggling with debt and money worries in our community.
Main Duties:
- Provide face-to-face advice to individuals (including by telephone and video conferencing), performing the duties of a debt advisor.
- Manage a caseload of clients, ensuring all records are up to date and all communication with clients is managed.
- Work with our Volunteer Coordinator to support volunteers to provide debt advice to clients.
- Build relationships with local individuals and organisations to ensure referral to and from debt advice.
- Network, communicate and promote St Andrew's Community Network money services to a wide audience including local people, agencies and national organisations.
- Work closely with the CEO and Trustees to develop future services, to influence and change money policy.
- Participate in relevant networks and forums relating to money advice.
- Support the direct delivery of high-quality debt advice work.
- Adhere to policies and procedures as set out by St Andrew's Community Network, AQS, CMA and FCA.
- Undertake other such duties as may be required, especially in support of the other activities delivered by St Andrew's Community Network.
Key Skills:
- Fully qualified debt advisor – E (top-up training provided)
- Have current Debt Relief Order Approved Intermediary status – E (if not, you must be willing to work towards this)
- Full working knowledge of all debt solutions and ability to use the appropriate debt solution for each client depending on their individual circumstances – E
- Acting for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning – E
- Negotiating with third parties as appropriate – E
- Assisting clients with other related problems where they are an integral part of their case and refer to other advisors or specialist agencies as appropriate – E
- Experience of face-to-face advice work – E
- IT literate, and able to use office-based software – E
- Excellent communication skills, both written and oral – E
- Ability to plan, organise and manage workload – E
- Full clean driving license and access to a car for work purposes – E
- Experience of debt advice in a community setting – D
Personal Attributes:
- Driven by social justice
- Analytic problem solving
- Ability to work unsupervised, under pressure and to deadlines
- Honesty and integrity
- Ability to work as part of a team
- Great interpersonal skills and can foster and maintain effective relationships
- Value all the people who come into contact or work in the charity
Working with St Andrew's Community Network: The Network team is vital in achieving the charity's purpose - to resource churches and community organisations to design out poverty. St Andrew's Community Network's values underpin all our endeavours.
Debt Advisor in Liverpool employer: St Andrew's Community Network
Contact Detail:
St Andrew's Community Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Advisor in Liverpool
✨Tip Number 1
Get to know the company! Research St Andrew's Community Network and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills as a debt advisor can directly benefit the community. Highlight your experience with face-to-face advice and your ability to manage a caseload effectively.
✨Tip Number 3
Network like a pro! Connect with current employees or volunteers at St Andrew's Community Network on LinkedIn. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Debt Advisor in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Debt Advisor role. Highlight your relevant experience and skills that match the job description, especially your knowledge of debt solutions and face-to-face advice work.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate your ability to connect with clients and build relationships in your writing.
Be Honest and Authentic: We value honesty and integrity at StudySmarter, so be yourself in your application. Share your passion for social justice and how it drives you to help others with their financial wellbeing.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Debt Advisor position!
How to prepare for a job interview at St Andrew's Community Network
✨Know Your Stuff
Make sure you brush up on your knowledge of debt solutions and the specific services offered by St Andrew's Community Network. Being able to discuss various debt strategies confidently will show that you're not just qualified, but genuinely interested in helping clients.
✨Showcase Your Communication Skills
Since this role involves face-to-face advice and communication with clients, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated complex information in the past, whether through letters or conversations.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to analyse a problem and come up with a solution, especially in a community setting. Be ready to share these experiences during the interview to highlight your analytical skills and ability to work under pressure.
✨Connect with Their Values
Familiarise yourself with the values of St Andrew's Community Network. During the interview, express how your personal attributes align with their mission of social justice and community support. This connection can really set you apart from other candidates.
