At a Glance
- Tasks: Provide a professional reception and admin service to patients and the practice team.
- Company: Join a friendly, forward-thinking team of over 20 staff members.
- Benefits: Earn £12.21 an hour, with a pay rise in April 2026.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
- Why this job: Be the first point of contact and make a positive impact on patient experiences.
- Qualifications: Basic IT skills and effective communication abilities required.
The predicted salary is between 11 - 14 £ per hour.
The Receptionist/Administrator will work as part of our friendly Reception/Admin team. The post will be either 2 part-time or 1 full-time to work between 7.30am - 6.30pm.
You will provide a high quality, professional reception and administrative service to patients, the full practice team including doctors, other health service professionals, all colleagues and visitors. You will act as the first point of contact for patients contacting the Practice and portray the Practice in the highest possible professional way. You will ensure that enquiries from patients are handled efficiently and courteously to the mutual satisfaction of the patients and the partners.
Main duties of the job:
- The successful candidate must be understanding and approachable to patients and other team members.
- The post-holder will be expected to have well-developed keyboard skills.
- The Receptionist must be able to communicate effectively with patients and team members.
- You will clearly understand the importance of maintaining patient and data confidentiality.
About us:
We are a forward thinking friendly team of over 20 staff, with partners, salaried GPs, Nurse Practitioners, Practice nurses, HCAs and a full reception and administrative support team.
Job responsibilities:
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health services professionals and others.
Person Specification:
- Basic IT skills
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.21 an hour; this will go up in April 2026.
Receptionist / Administrator in Gateshead employer: St. Albans Medical Group
Join our welcoming and supportive team as a Receptionist/Administrator, where you will play a vital role in providing exceptional service to our patients and colleagues. We pride ourselves on fostering a collaborative work culture that values professional growth, offering opportunities for development within our dynamic practice. Located in a friendly community, we ensure a fulfilling work environment with competitive pay and a commitment to maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administrator in Gateshead
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like St. Albans Medical Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at St. Albans Medical Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like St. Albans Medical Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist / Administrator in Gateshead
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at St. Albans Medical Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at St. Albans Medical Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to St. Albans Medical Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at St. Albans Medical Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at St. Albans Medical Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research St. Albans Medical Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
