At a Glance
- Tasks: Lead and secure the Council's ICT infrastructure and technical support services.
- Company: Join a forward-thinking local council committed to community impact.
- Benefits: Enjoy flexible working, generous leave, and professional development opportunities.
- Other info: Work in a vibrant city with great transport links and a supportive team.
- Why this job: Make a real difference in your community while advancing your ICT career.
- Qualifications: Degree in IT or equivalent experience; strong technical and leadership skills required.
£65,281 - £70,428 inclusive annual salary + Local Government Pension Scheme
Permanent, full-time (37 hours pw)
Flexible working options (including hybrid)
About the role
We are looking for an experienced and forward-thinking ICT Technical & Infrastructure Manager to lead the delivery, development and security of the Council's ICT infrastructure and technical support services.
Key responsibilities include:
- Leading the development, security, and resilience of ICT infrastructure, systems, telephony, and technical services.
- Managing and developing the Service Desk and Technical Support teams to deliver high-quality, customer-focused services.
- Ensuring core Infrastructure systems are available, secure and aligned to business needs.
- Managing ICT contracts, suppliers, procurement, budgets, and resources to deliver value for money.
- Supporting the delivery of the Council’s ICT and Digital Strategy, including technical roadmaps and service improvements.
- Maintaining strong cyber security, compliance, backup, disaster recovery, and operational risk arrangements.
About you
We are seeking a confident ICT leader with strong technical knowledge, excellent communication skills, and a commitment to delivering secure, modern and reliable services.
You will have:
- A degree-level qualification, preferably in IT, or equivalent professional experience.
- Significant experience managing ICT infrastructure, technical operations, and service delivery.
- Strong knowledge of Microsoft 365, SharePoint, Teams, servers, networking, storage, and ICT architecture.
- Good knowledge of cyber security, data protection, compliance, and operational resilience.
- Experience leading teams, managing suppliers, budgets and technology projects.
- A customer-focused, collaborative approach with the ability to work effectively with stakeholders at all levels.
Join us to make a positive impact in our community by putting sustainability at the heart of everything we do, while living our values of trust, care, collaboration, confidence and customer focus.
In addition to working within a great team and a comprehensive salary you will have access to:
- 30.5 days basic annual leave (increasing with service) + bank holidays.
- Local Government Pension Scheme
- Flexible working options
- Staff Parking Permit
- Reimbursement of professional fees
- Comprehensive development and training
- Discounted membership at selected local sports and fitness centres
- Access to discounts and benefits via online platform
Additional Information
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Safeguarding: This post is subject to a Basic Disclosure Check.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Closing date for applications: 7th August 2026
Interviews are scheduled for w/c: to be confirmed
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.
ICT Technical & Infrastructure Manager in St Albans employer: St Albans City & District Council
Join our dedicated team as a Project Surveyor in the Adaptations department, where you will play a vital role in enhancing the lives of residents by delivering essential home adaptations. We pride ourselves on a supportive work culture that values flexibility, professional development, and employee well-being, offering generous benefits such as a competitive salary, comprehensive training, and a Local Government Pension Scheme. Located in a community-focused environment, we are committed to fostering growth and ensuring our employees feel valued and empowered in their roles.
Contact Details:
St Albans City & District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technical & Infrastructure Manager in St Albans
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what St Albans City & District Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges St Albans City & District Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at St Albans City & District Council!
✨Direct Apply to St Albans City & District Council
Let's not forget to apply directly through the St Albans City & District Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Technical & Infrastructure Manager in St Albans
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at St Albans City & District Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at St Albans City & District Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at St Albans City & District Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
