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- Tasks: Supervise Civil Enforcement Officers and ensure fair parking regulation enforcement.
- Company: Join a supportive local council in a vibrant Cathedral City.
- Benefits: Competitive salary, generous leave, pension scheme, and professional development opportunities.
- Other info: Enjoy working outdoors in a dynamic environment with great career growth potential.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in enforcement and supervisory roles, with strong communication skills.
£39,940 to £42,842 inclusive annual salary (based on 42.5 hrs) + Local Government Pension Scheme
Permanent, full-time (42.5 hours p/w)
About the role
You will be based in the district’s central car park office and will have day‑to‑day responsibility for supervising the Civil Enforcement Officers, overseeing deployment, performance, and operational standards. The role involves ensuring parking regulations are enforced fairly, accurately and consistently in line with legislation, guidance and council policy. You will support operational responses to issues such as abandoned vehicles, assist with event planning that impacts parking and highways, and help deliver service improvements and new initiatives alongside the senior management team.
As part of the role, you will provide operational guidance, training and support to officers, undertake performance management activity, and assist with recruitment, appraisals and development. You will also deal with more complex or challenging public interactions, acting as a confident and professional senior presence on‑street. You will work on a rota basis across a full week (Monday – Sunday).
About you
We are looking for an experienced enforcement professional who is ready to take on a supervisory role and support the delivery of a high‑quality, customer‑focused parking service. The successful candidate will hold the City & Guilds Level 2 Award for Parking Enforcement (or equivalent) and have a good working knowledge of Traffic Regulation Orders, parking legislation, as well as the principles of good, proportionate and consistent enforcement.
- Enjoy working outdoors
- Ideally have experience of supervising staff, and be confident organising and coordinating teams in a busy operational or enforcement environment
- Have strong communication skills
- Be calm, fair and professional when dealing with conflict or challenging situations
- Be able to lead by example and promote consistent, proportionate enforcement
- Have strong organisational skills and good attention to detail, able to maintain accurate and evidential records
- Have good general IT skills, including use of handheld enforcement devices and back‑office systems
You will be self-motivated, proactive and capable of making sound operational decisions while supporting officers’ performance, wellbeing and development.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within a great team and a comprehensive salary you will have access to:
- 26.5 days basic annual leave (increasing with service) + bank holidays.
- Local Government Pension Scheme
- Staff Parking Permit
- Reimbursement of professional fees
- Comprehensive development and training
- Discounted membership at selected local sports and fitness centres
- Access to discounts and benefits via online platform
Additional Information
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Safeguarding: This post is subject to a Basic Disclosure Check.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
Closing date for applications: 1st June 2026
Interviews are scheduled for w/c: To be confirmed
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.
Civil Enforcement officer Supervisor in St Albans employer: St Albans City & District Council
Contact Detail:
St Albans City & District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement officer Supervisor in St Albans
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can tailor your responses to show how you fit into their culture and mission. Plus, it’ll help you ask insightful questions that impress the interviewers!
✨Tip Number 2
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and genuine, not like you’re reading from a script. Use examples from your past experiences to showcase your skills and how they relate to the role.
✨Tip Number 3
Dress appropriately for the interview. Even if the workplace has a casual vibe, looking smart shows you respect the opportunity. It’s all about making a great first impression, so don’t underestimate the power of a well-chosen outfit!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Remind them why you’re a great fit for the Civil Enforcement Officer Supervisor role and express your enthusiasm for the position!
We think you need these skills to ace Civil Enforcement officer Supervisor in St Albans
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background aligns with the role of a Civil Enforcement Officer Supervisor, so don’t hold back on showcasing your supervisory experience and knowledge of parking legislation!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re the right fit for the job!
Show Your Passion: Let your enthusiasm for the role shine through! We love candidates who are excited about delivering a high-quality, customer-focused service. Share any relevant experiences that demonstrate your commitment to excellent enforcement practices.
Check Your Details: Before hitting submit, double-check your application for any typos or errors. We value attention to detail, especially in a role that requires maintaining accurate records. A polished application shows us you care about the little things!
How to prepare for a job interview at St Albans City & District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Traffic Regulation Orders and parking legislation. Being able to discuss these confidently will show that you're serious about the role and understand the legal framework you'll be working within.
✨Show Your Leadership Skills
Since this role involves supervising Civil Enforcement Officers, be prepared to share examples of your past leadership experiences. Talk about how you've successfully managed teams or handled challenging situations, demonstrating your ability to lead by example.
✨Practice Your Communication
Strong communication skills are key for this position. Think about how you would handle difficult public interactions and practice articulating your thoughts clearly. This will help you come across as calm and professional during the interview.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential challenges you might encounter in the role and how you would address them, showcasing your proactive approach and decision-making skills.