At a Glance
- Tasks: Support the Parking Services Manager in delivering top-notch parking enforcement across the district.
- Company: Join a forward-thinking local government team dedicated to community service.
- Benefits: Enjoy competitive salary, flexible working, and generous leave plus professional development opportunities.
- Other info: Dynamic role with opportunities for growth and a commitment to inclusivity.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in operational leadership and strong IT skills are essential.
The predicted salary is between 35000 - 35000 £ per year.
£42,500 to £46,871 inclusive annual salary + Local Government Pension Scheme
About The Role
You will support the Parking Services Manager (Operations) in the coordination and day‑to‑day delivery of the Parking Enforcement service across the district. You will primarily be based in the district’s car parks office, with occasional on‑street and site‑based activity, and play a key role in ensuring high standards of compliance, customer service, staff performance and service continuity. The role includes delegated responsibility for operational decision making, workforce planning, rota management and oversight of enforcement activity, as well as acting as the operational lead for the abandoned vehicle service.
You will provide supervision and guidance to Civil Enforcement Officers, Senior Civil Enforcement Officers and, when deputising, Supervisors. This includes overseeing operational standards, resolving issues as they arise, handling escalations, and ensuring staff are supported, trained and deployed effectively. You will also deputise fully for the Parking Services Manager (Operations) when required, ensuring the service continues to operate effectively. The role includes responsibility for handling complaints, member enquiries and service escalations, ensuring learning is captured and improvements are made. You will work closely with colleagues and partners to represent the service professionally and help drive continuous improvement.
Note: Working hours are not limited to a standard 9–5 and will include mornings and evenings as required.
About You
We are looking for an experienced operational leader who thrives in a fast‑paced, frontline environment and enjoys guiding teams to deliver high‑quality services. You will be confident and decisive, comfortable managing day‑to‑day operational challenges, balancing competing priorities, and making sound judgements under pressure. You will be a strong communicator with a customer‑focused approach, able to handle complaints, escalations and staff matters with professionalism and fairness.
The successful candidate needs to be highly organised and proactive, confident working with data, systems and performance reporting to drive service delivery. You will work collaboratively with colleagues at all levels while being trusted to take ownership and exercise delegated authority. Experience from a parking enforcement or similar operational service, including leading or coordinating teams, is essential, as is strong IT skills. You should also have a solid understanding of parking enforcement operations, relevant legislation and codes of practice, rota management and resource allocation, and be confident managing or supporting performance, conduct and attendance issues, and handling member enquiries. You’ll hold the City & Guilds Level 2 Award for Parking Enforcement Officers (or equivalent) and be committed to continuous professional development.
Benefits
- 28.5 days basic annual leave (increasing with service) + bank holidays
- Local Government Pension Scheme
- Flexible working options
- Staff Parking Permit
- Reimbursement of professional fees
- Comprehensive development and training
- Discounted membership at selected local sports and fitness centres
- Access to discounts and benefits via online platform
Additional Information
- Disability Confident employer – we guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
- Safeguarding – this post is subject to a Basic Disclosure Check.
- English Fluency – the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential.
Contact Details:
St Albans City & District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Enforcement Manager in Redbourn
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We think you need these skills to ace Assistant Enforcement Manager in Redbourn
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
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How to prepare for a job interview at St Albans City & District Council
✨Get to Know Public Sector Values
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✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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