At a Glance
- Tasks: Join our Housing team to develop and implement a quality assurance framework.
- Company: Local government organisation committed to service improvement and tenant satisfaction.
- Benefits: Competitive salary, flexible working, local government pension, and professional development opportunities.
- Other info: Dynamic work environment with a commitment to equality, diversity, and inclusion.
- Why this job: Make a real difference in the housing sector while enhancing your skills.
- Qualifications: Degree or equivalent in a relevant subject; strong analytical and reporting skills required.
The predicted salary is between 42500 - 46871 € per year.
£42,500 to £46,871 inclusive annual salary + Local Government Pension Scheme
Permanent, Full-time 37 hours per week
Flexible working options including hybrid working arrangement
We are looking for a Quality and Assurance Officer to join our Housing team and help develop, implement and embed a robust quality assurance framework. You will help ensure compliance with the Social Housing (Regulation) Act 2023, the Consumer Standards and the Housing Ombudsman’s Complaints Handling Code, using insight and analysis to support data-led service improvements and a flexible, responsive service for tenants.
In this role you will take responsibility for the operation and quality assurance of the Housing Complaints function, ensuring complaints are coordinated, investigated, tracked and responded to in line with the Council’s Complaints Policy and the Housing Ombudsman’s Code. You will produce high-quality reporting and analysis from management information and resident feedback, identify themes and systemic issues, contribute to action plans, and monitor the implementation of agreed improvements by service areas. You will also support the development and review of housing policies and guidance to ensure they meet statutory, regulatory and Council standards.
We are looking for someone with a degree (or equivalent qualification) in a relevant subject, or who can demonstrate graduate-level literacy and analytical skills. You’ll be confident using Microsoft Office (including strong Excel and reporting skills) and other digital tools to manage, analyse and present data clearly. You will bring knowledge and understanding of the social housing sector, including a working knowledge of the Social Housing (Regulation) Act 2023 and the Housing Ombudsman’s Complaints Handling Code. You will also have a good understanding of information governance requirements, including GDPR and data protection, and a clear commitment to equality, diversity and inclusion with an understanding of the Equality Act. A full driving licence and access to a car for business use is required.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages.
28.5 days basic annual leave (increasing with service) + bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers.
- Local Government Pension Scheme
- Flexible working options
- Reimbursement of professional fees
- Comprehensive development and training
- Discounted membership at selected local sports and fitness centres
- Access to discounts and benefits via online platform
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.
Quality Assurance Officer - Permanent, Full Time employer: St Albans City & District Council
Join our Housing team as a Quality Assurance Officer in the historic and vibrant city of St Albans, where you will play a crucial role in developing a robust quality assurance framework that enhances tenant services. We offer a supportive work culture with flexible working options, comprehensive training, and a commitment to employee growth, alongside competitive benefits such as a Local Government Pension Scheme and generous annual leave. Embrace the opportunity to make a meaningful impact in the social housing sector while enjoying the unique charm and community spirit of this beautiful Cathedral City.
Contact Detail:
St Albans City & District Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Officer - Permanent, Full Time
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to quality assurance and compliance with the Social Housing (Regulation) Act 2023. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to data analysis and reporting. Use examples from your past experiences to demonstrate your skills and how they align with the job requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality Assurance Officer - Permanent, Full Time
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality Assurance Officer role. Highlight your relevant experience and skills that align with the job description, especially your knowledge of the Social Housing (Regulation) Act 2023 and the Housing Ombudsman’s Code.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, be sure to mention any experience you have with Microsoft Office, particularly Excel. Share examples of how you've used data to drive improvements or solve problems in previous roles.
Demonstrate Your Commitment to Equality and Diversity:We value equality, diversity, and inclusion at StudySmarter. Make sure to include any relevant experiences or training that showcase your understanding and commitment to these principles, especially in relation to the Equality Act.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being considered. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at St Albans City & District Council
✨Know Your Regulations
Familiarise yourself with the Social Housing (Regulation) Act 2023 and the Housing Ombudsman’s Complaints Handling Code. Being able to discuss these regulations confidently will show that you understand the framework within which the role operates.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis in previous roles. Be ready to discuss how you’ve identified themes or systemic issues from data and how you contributed to action plans based on your findings.
✨Demonstrate Your Commitment to Quality
Think of specific instances where you ensured quality assurance in your work. Highlight your experience in producing high-quality reports and how you’ve implemented improvements based on feedback, showcasing your attention to detail.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific complaints or quality assurance scenarios. Prepare by thinking through potential challenges in the housing sector and how you would address them, demonstrating your problem-solving skills.
