At a Glance
- Tasks: Join our Housing team to develop and implement a quality assurance framework.
- Company: Local government organisation committed to service improvement and tenant satisfaction.
- Benefits: Competitive salary, flexible working, local government pension, and professional development opportunities.
- Other info: Dynamic work environment with a commitment to equality, diversity, and inclusion.
- Why this job: Make a real difference in the housing sector while growing your career.
- Qualifications: Degree or equivalent in a relevant subject; strong analytical and reporting skills required.
The predicted salary is between 42500 - 46871 € per year.
We are looking for a Quality and Assurance Officer to join our Housing team and help develop, implement and embed a robust quality assurance framework. You will help ensure compliance with the Social Housing (Regulation) Act 2023, the Consumer Standards and the Housing Ombudsman’s Complaints Handling Code, using insight and analysis to support data-led service improvements and a flexible, responsive service for tenants.
In this role you will take responsibility for the operation and quality assurance of the Housing Complaints function, ensuring complaints are coordinated, investigated, tracked and responded to in line with the Council’s Complaints Policy and the Housing Ombudsman’s Code. You will produce high-quality reporting and analysis from management information and resident feedback, identify themes and systemic issues, contribute to action plans, and monitor the implementation of agreed improvements by service areas. You will also support the development and review of housing policies and guidance to ensure they meet statutory, regulatory and Council standards.
We are looking for someone with a degree (or equivalent qualification) in a relevant subject, or who can demonstrate graduate-level literacy and analytical skills. You’ll be confident using Microsoft Office (including strong Excel and reporting skills) and other digital tools to manage, analyse and present data clearly. You will bring knowledge and understanding of the social housing sector, including a working knowledge of the Social Housing (Regulation) Act 2023 and the Housing Ombudsman’s Complaints Handling Code. You will also have a good understanding of information governance requirements, including GDPR and data protection, and a clear commitment to equality, diversity and inclusion with an understanding of the Equality Act. A full driving licence and access to a car for business use is required.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages.
- 28.5 days basic annual leave (increasing with service) + bank holidays.
- Local Government Pension Scheme
- Flexible working options
- Reimbursement of professional fees
- Comprehensive development and training
- Discounted membership at selected local sports and fitness centres
- Access to discounts and benefits via online platform
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.
Graduate Quality Assurance Officer employer: St Albans City & District Council
Join our Housing team as a Graduate Quality Assurance Officer in the historic and vibrant city of St Albans, where you will play a crucial role in developing a robust quality assurance framework that enhances tenant services. We offer a supportive work culture with flexible working options, comprehensive training, and a commitment to employee growth, alongside competitive benefits such as a Local Government Pension Scheme and generous annual leave. As a Disability Confident employer, we are dedicated to fostering an inclusive environment where all employees can thrive.
Contact Detail:
St Albans City & District Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Quality Assurance Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to quality assurance and compliance with the Social Housing (Regulation) Act 2023. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your data analysis skills! Since the role involves producing high-quality reports and identifying themes from resident feedback, brush up on your Excel and reporting skills. Being able to demonstrate this in an interview will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Get your application in early to increase your chances!
We think you need these skills to ace Graduate Quality Assurance Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Graduate Quality Assurance Officer role. Highlight your relevant skills and experiences that align with the job description, especially your understanding of the Social Housing (Regulation) Act 2023 and the Housing Ombudsman’s Code.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, be sure to mention any experience you have with Microsoft Office, particularly Excel. Share examples of how you've used data to drive improvements or solve problems in previous roles or projects.
Demonstrate Your Commitment to Equality and Inclusion:We value diversity and inclusion, so it’s important to reflect your understanding of these principles in your application. Mention any relevant experiences or initiatives you've been part of that showcase your commitment to equality and diversity.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being considered. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at St Albans City & District Council
✨Know Your Stuff
Make sure you brush up on the Social Housing (Regulation) Act 2023 and the Housing Ombudsman's Complaints Handling Code. Being able to discuss these topics confidently will show that you're serious about the role and understand the key regulations that govern it.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills, especially with Microsoft Excel. Bring examples of how you've used data to drive improvements in previous roles or projects. This could be anything from creating reports to identifying trends—make it relevant to quality assurance!
✨Understand the Council's Values
Familiarise yourself with the council's values and how they align with equality, diversity, and inclusion. Be ready to discuss how you can contribute to these values in your work, particularly in relation to the housing sector and tenant services.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, ongoing projects, or how success is measured in the role. It shows your genuine interest and helps you gauge if the position is the right fit for you.
