At a Glance
- Tasks: Ensure top-notch customer service and compliance in our Housing team.
- Company: Join a forward-thinking local government committed to community and sustainability.
- Benefits: Enjoy flexible working, generous leave, and a solid pension scheme.
- Other info: Be part of a supportive team in a vibrant city with great transport links.
- Why this job: Make a real difference in housing quality and tenant satisfaction.
- Qualifications: Degree or equivalent skills in analysis and communication required.
The predicted salary is between 42500 - 46871 £ per year.
£42,500 to £46,871 inclusive annual salary + Local Government Pension Scheme
Permanent, Full-time 37 hours per week
Flexible working options including hybrid working arrangement
Job Ref: P2427
About the role
Are you passionate about delivering excellent customer service, strengthening compliance, and driving continuous improvement? We're looking for a Quality and Assurance Officer to join our Housing team and help develop, implement and embed a robust quality assurance framework. You will help ensure compliance with the Social Housing (Regulation) Act 2023, the Consumer Standards and the Housing Ombudsman’s Complaints Handling Code, using insight and analysis to support data-led service improvements and a flexible, responsive service for tenants.
In this role you will take responsibility for the operation and quality assurance of the Housing Complaints function, ensuring complaints are coordinated, investigated, tracked and responded to in line with the Council's Complaints Policy and the Housing Ombudsman’s Code. You will produce high-quality reporting and analysis from management information and resident feedback, identify themes and systemic issues, contribute to action plans, and monitor the implementation of agreed improvements by service areas. You will also support the development and review of housing policies and guidance to ensure they meet statutory, regulatory and Council standards.
About you
We're looking for someone with a degree (or equivalent qualification) in a relevant subject, or who can demonstrate graduate-level literacy and analytical skills. You'll be confident using Microsoft Office (including strong Excel and reporting skills) and other digital tools to manage, analyse and present data clearly. You will have excellent written and verbal communication skills, with the ability to produce clear reports, recommendations and action plans for a range of audiences, and the ability to plan and prioritise your workload to meet deadlines.
You will bring knowledge and understanding of the social housing sector, including a working knowledge of the Social Housing (Regulation) Act 2023 and the Housing Ombudsman’s Complaints Handling Code. You will also have a good understanding of information governance requirements, including GDPR and data protection, and a clear commitment to equality, diversity and inclusion with an understanding of the Equality Act. Experience of working collaboratively with colleagues, managers and stakeholders to resolve problems and deliver customer-focused solutions is essential. A full driving licence and access to a car for business use is required.
Join us in making St Albans City and District. We put the environment at the heart of every decision. We live our values - trust, care, confidence, collaboration, and customer focus - while delivering sustainable services, reducing environmental impact and making a difference.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within a great team and a comprehensive salary you will have access to:
- 28.5 days basic annual leave (increasing with service) + bank holidays.
- Local Government Pension Scheme
- Flexible working options
- Staff Parking Permit
- Reimbursement of professional fees
- Comprehensive development and training
- Discounted membership at selected local sports and fitness centres
- Access to discounts and benefits via online platform
Additional Information
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Disclosure Checks: This post is subject to a Basic Disclosure Check.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
Closing date for applications: 1st June 2026
Interviews are scheduled for w/c: 8th June 2026
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.
Quality and Assurance Officer in Exeter employer: St Albans City & District Council
Join our Housing team in St Albans as a Quality and Assurance Officer, where you will be part of a supportive work culture that prioritises trust, care, and collaboration. Enjoy flexible working options, a competitive salary, and comprehensive benefits including generous annual leave and professional development opportunities, all while contributing to meaningful improvements in social housing services. St Albans offers a vibrant city atmosphere with rich history and easy access to London, making it an ideal location for both personal and professional growth.
Contact Details:
St Albans City & District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Assurance Officer in Exeter
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Quality and Assurance Officer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the job.
We think you need these skills to ace Quality and Assurance Officer in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality and Assurance Officer role. Highlight your experience in compliance, customer service, and any relevant qualifications that align with the job description.
Showcase Your Skills:We want to see your analytical skills in action! Use specific examples to demonstrate how you've used data to drive improvements or resolve issues in previous roles. Don't forget to mention your proficiency in Microsoft Office, especially Excel.
Be Clear and Concise:When writing your application, clarity is key. Use straightforward language and structure your thoughts logically. This will help us see your excellent written communication skills right from the start!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage you to apply through our website as soon as possible, as we may close the vacancy early if we find the right candidate.
How to prepare for a job interview at St Albans City & District Council
✨Know Your Stuff
Make sure you brush up on the Social Housing (Regulation) Act 2023 and the Housing Ombudsman’s Complaints Handling Code. Being able to discuss these regulations confidently will show that you're serious about the role and understand the compliance landscape.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities, especially with Microsoft Excel. Bring examples of how you've used data to drive improvements in previous roles. This could be through reports or action plans you've created that led to positive changes.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to produce high-quality reports and recommendations, so being able to communicate effectively during the interview is key. Consider preparing a few examples of your written work to discuss.
✨Emphasise Collaboration
Highlight your experience working collaboratively with teams and stakeholders. Share specific instances where you’ve resolved issues or improved customer service through teamwork. This will align well with their focus on collaboration and customer-centric solutions.
