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- Tasks: Supervise Civil Enforcement Officers and ensure fair parking regulation enforcement.
- Company: Join a supportive local council in a vibrant Cathedral City.
- Benefits: Competitive salary, generous leave, pension scheme, and professional development opportunities.
- Other info: Enjoy a dynamic work environment with great career growth potential.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Experience in enforcement and strong communication skills required.
The predicted salary is between 39940 - 42842 £ per year.
£39,940 to £42,842 inclusive annual salary (based on 42.5 hrs) + Local Government Pension Scheme
Permanent, full-time (42.5 hours p/w)
Job Ref: P1743
About the role
You will be based in the district's central car park office and will have day-to-day responsibility for supervising the Civil Enforcement Officers, overseeing deployment, performance, and operational standards. The role involves ensuring parking regulations are enforced fairly, accurately and consistently in line with legislation, guidance and council policy. You will support operational responses to issues such as abandoned vehicles, assist with event planning that impacts parking and highways, and help deliver service improvements and new initiatives alongside the senior management team.
As part of the role, you will provide operational guidance, training and support to officers, undertake performance management activity, and assist with recruitment, appraisals and development. You will also deal with more complex or challenging public interactions, acting as a confident and professional senior presence on-street. You will work on a rota basis across a full week (Monday - Sunday).
About you
We are looking for an experienced enforcement professional who is ready to take on a supervisory role and support the delivery of a high-quality, customer-focused parking service. The successful candidate will hold the City & Guilds Level 2 Award for Parking Enforcement (or equivalent) and have a good working knowledge of Traffic Regulation Orders, parking legislation, as well as the principles of good, proportionate and consistent enforcement.
You should:
- Enjoy working outdoors
- Ideally have experience of supervising staff, and be confident organising and coordinating teams in a busy operational or enforcement environment
- Have strong communication skills
- Be calm, fair and professional when dealing with conflict or challenging situations
- Be able to lead by example and promote consistent, proportionate enforcement
- Have strong organisational skills and good attention to detail, able to maintain accurate and evidential records
- Have good general IT skills, including use of handheld enforcement devices and back-office systems
You will be self-motivated, proactive and capable of making sound operational decisions while supporting officers' performance, wellbeing and development.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within a great team and a comprehensive salary you will have access to:
- 26.5 days basic annual leave (increasing with service) + bank holidays.
- Local Government Pension Scheme
- Staff Parking Permit
- Reimbursement of professional fees
- Comprehensive development and training
- Discounted membership at selected local sports and fitness centres
- Access to discounts and benefits via online platform
Additional Information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Safeguarding
This post is subject to a Basic Disclosure Check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants.
The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
Closing date for applications: 1st June 2026
Interviews are scheduled for w/c: To be confirmed
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.
Civil Enforcement officer Supervisor employer: St Albans City & District Council
Contact Detail:
St Albans City & District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement officer Supervisor
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, so you can show how you align with their mission. This will help you stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in supervising teams or handling conflicts.
✨Tip Number 3
Dress appropriately for the interview, keeping in mind the professional environment of a civil enforcement role. A smart appearance shows that you take the opportunity seriously and respect the organisation's standards.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to reiterate your interest in the position and remind them of your key strengths. Plus, it shows good manners and professionalism!
We think you need these skills to ace Civil Enforcement officer Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background aligns with the role of a Civil Enforcement Officer Supervisor, so don’t hold back on showcasing your supervisory experience and knowledge of parking legislation!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re the right fit for the job!
Show Your Passion: Let your enthusiasm for the role shine through! We love candidates who are excited about working outdoors and making a difference in the community. Share why you’re passionate about enforcement and customer service in your application.
Check Your Details: Before hitting send, double-check your application for any typos or errors. We want to see your attention to detail, especially since maintaining accurate records is part of the job. And remember, apply through our website for the best chance!
How to prepare for a job interview at St Albans City & District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Traffic Regulation Orders and parking legislation. Being able to discuss these confidently will show that you're serious about the role and understand the complexities involved in enforcement.
✨Show Your Leadership Skills
Since this is a supervisory position, be prepared to talk about your experience in leading teams. Think of specific examples where you've successfully managed staff or resolved conflicts, as this will demonstrate your capability to lead by example.
✨Stay Calm Under Pressure
You’ll likely face challenging situations during the interview, so practice staying calm and professional. Use role-play scenarios to prepare for potential public interactions, showcasing your ability to handle conflict with poise.
✨Be Organised and Detail-Oriented
Bring along any relevant documentation that highlights your organisational skills, such as records of past performance management activities. This will help illustrate your attention to detail and ability to maintain accurate records, which are crucial for the role.