At a Glance
- Tasks: Supervise Civil Enforcement Officers and ensure fair parking regulation enforcement.
- Company: Join a supportive local government team in a vibrant city.
- Benefits: Competitive salary, generous leave, pension scheme, and professional development opportunities.
- Other info: Enjoy working outdoors in a dynamic environment with great career growth.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Experience in enforcement and strong communication skills required.
The predicted salary is between 39940 - 42842 £ per year.
£39,940 to £42,842 inclusive annual salary (based on 42.5 hrs) + Local Government Pension Scheme
Permanent, full-time (42.5 hours p/w)
Job Ref: P1743
About the role
You will be based in the district's central car park office and will have day-to-day responsibility for supervising the Civil Enforcement Officers, overseeing deployment, performance, and operational standards. The role involves ensuring parking regulations are enforced fairly, accurately and consistently in line with legislation, guidance and council policy. You will support operational responses to issues such as abandoned vehicles, assist with event planning that impacts parking and highways, and help deliver service improvements and new initiatives alongside the senior management team. As part of the role, you will provide operational guidance, training and support to officers, undertake performance management activity, and assist with recruitment, appraisals and development. You will also deal with more complex or challenging public interactions, acting as a confident and professional senior presence on-street. You will work on a rota basis across a full week (Monday to Sunday).
About you
We are looking for an experienced enforcement professional who is ready to take on a supervisory role and support the delivery of a high-quality, customer-focused parking service. The successful candidate will hold the City & Guilds Level 2 Award for Parking Enforcement (or equivalent) and have a good working knowledge of Traffic Regulation Orders, parking legislation, as well as the principles of good, proportionate and consistent enforcement.
- Enjoy working outdoors
- Ideally have experience of supervising staff, and be confident organising and coordinating teams in a busy operational or enforcement environment
- Have strong communication skills
- Be calm, fair and professional when dealing with conflict or challenging situations
- Be able to lead by example and promote consistent, proportionate enforcement
- Have strong organisational skills and good attention to detail, able to maintain accurate and evidential records
- Have good general IT skills, including use of handheld enforcement devices and back-office systems
You will be self-motivated, proactive and capable of making sound operational decisions while supporting officers' performance, wellbeing and development.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within a great team and a comprehensive salary you will have access to:
- 26.5 days basic annual leave (increasing with service) + bank holidays.
- Local Government Pension Scheme
- Staff Parking Permit
- Reimbursement of professional fees
- Comprehensive development and training
- Discounted membership at selected local sports and fitness centres
- Access to discounts and benefits via online platform
Additional Information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Safeguarding
This post is subject to a Basic Disclosure Check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
Closing date for applications: 1st June 2026
Interviews are scheduled for w/c: To be confirmed
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.
REF-228 482 TPBN1_UKTJ
Civil Enforcement officer Supervisor in Cheltenham employer: St Albans City & District Council
As a Civil Enforcement Officer Supervisor, you will join a supportive and dynamic team dedicated to maintaining the high standards of parking enforcement in the picturesque city of St Albans. With a competitive salary, generous leave entitlements, and access to professional development opportunities, this role offers a fulfilling career path in a vibrant community known for its rich history and beautiful surroundings. Enjoy the benefits of working in a central location with excellent transport links, alongside a commitment to employee wellbeing and a culture that values fairness and professionalism.
Contact Details:
St Albans City & District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Civil Enforcement officer Supervisor in Cheltenham
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can tailor your responses to show how you align with their mission. Plus, it’ll help you ask insightful questions that demonstrate your genuine interest.
✨Tip Number 2
Practice your communication skills! As a Civil Enforcement Officer Supervisor, you'll need to handle challenging situations with confidence. Role-play potential scenarios with a friend to get comfortable with your responses.
✨Tip Number 3
Show off your leadership experience! Be ready to share examples of how you've successfully supervised teams or handled conflicts in the past. This will highlight your ability to lead by example and maintain operational standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Civil Enforcement officer Supervisor in Cheltenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in enforcement and supervision. We want to see how your skills match the job description, so don’t hold back on showcasing your strengths!
Showcase Your Communication Skills:Since you'll be dealing with the public and supervising a team, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this, and maybe share an example of a challenging situation you handled well.
Highlight Your Organisational Skills:We’re looking for someone who can keep things running smoothly. Mention any experience you have with managing teams or projects, and how you ensure everything is organised and documented properly. Attention to detail is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at St Albans City & District Council
✨Know Your Legislation
Make sure you brush up on your knowledge of Traffic Regulation Orders and parking legislation. Being able to discuss these confidently will show that you're not just familiar with the rules, but that you can enforce them fairly and consistently.
✨Demonstrate Leadership Skills
Since this role involves supervising Civil Enforcement Officers, be prepared to share examples of your past leadership experiences. Talk about how you've organised teams or handled challenging situations, showcasing your ability to lead by example.
✨Prepare for Conflict Resolution
You’ll likely face some tricky public interactions, so think of scenarios where you’ve successfully managed conflict. Highlight your calm and professional approach, as well as your communication skills, to reassure the interviewers that you can handle pressure.
✨Showcase Your Organisational Skills
With responsibilities like performance management and maintaining accurate records, it’s crucial to demonstrate your organisational abilities. Bring examples of how you’ve kept things running smoothly in previous roles, and be ready to discuss your attention to detail.
