At a Glance
- Tasks: Maintain and troubleshoot electronic security systems to ensure top-notch functionality.
- Company: Join a leading company in electronic security with a focus on innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for mentoring and career advancement.
- Why this job: Make a real difference by ensuring safety and security for clients.
- Qualifications: Experience with security systems and strong problem-solving skills required.
The predicted salary is between 33750 - 41250 £ per year.
Job Summary
- Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently.
- Perform reactive service visits as required to meet contracted customers service level agreements.
- Perform planned preventive maintenance visits as required in line with contracted customers service level agreements.
- Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues.
- Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports.
- Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients.
- To be available for standby on a call out Rota, as required within the team.
- As the business grows manage and mentor service engineering team.
Skills
- Strong diagnostic and problem-solving skills.
- Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109).
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Good time-management skills.
- Able to identify and solve problems independently.
- Have a professional and positive attitude when dealing with customers.
- Complete detailed work reports accurately and in good time.
Knowledge & Experience
- Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control.
- Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc.
- Experience with IP-based security systems, networks and security systems software applications.
- Relevant industry and manufacturing training is favorable.
- Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is favorable.
Role Specific skills
- BS7858 Security Screening
- Enhanced Disclosure & Barring Service (DBS) check
- SC Clearance is favorable
- Full, clean driving license
- Right to Work in the UK
- Participate in a 24-hour emergency call out Rota system
- Some work away from home
Senior Service Engineer employer: SSR Personnel
At SSR® Personnel, we pride ourselves on being a leading employer in the security sector, offering competitive salaries and an attractive total earnings package that can reach up to £60,000. Our work culture fosters innovation and diversity, providing employees with ample opportunities for professional growth and development while working alongside a skilled team of engineers across the UK. With additional benefits such as healthcare, a company vehicle, and a supportive environment, we are committed to investing in our employees to help them achieve exceptional results.
We think you need these skills to ace Senior Service Engineer
Diagnostic Skills
Problem-Solving Skills
Understanding of Industry Standards and Regulations
Communication Skills
Customer Service Skills
Time Management Skills
Independence
