At a Glance
- Tasks: Lead and manage nationwide installation and service operations for security systems.
- Company: Dynamic security systems integrator with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a chance to lead impactful projects.
- Other info: Opportunity for travel and hands-on involvement in exciting projects.
- Why this job: Join a team that values innovation and excellence in security solutions.
- Qualifications: 7+ years in IP technology and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
A security systems integrator with various regional offices is looking for a Head of Operations to join their team. Reporting to the Managing Director, the Head of Operations is responsible for the delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction.
Key Responsibilities
- Lead and manage nationwide installation and service operations.
- Ensure effective planning, resourcing, and delivery via Area Managers and subcontractors.
- Ensure all project and service documentation is completed and managed through the SaaS CRM.
- Lead, coach, and performance-manage Installation and Service teams.
- Drive continuous improvement in operational processes and quality standards.
- Manage budgets, costs, margins, and work-in-hand forecasts.
- Produce operational and financial reports and present updates to SLT.
- Act as escalation point for customer, quality, and delivery issues.
Essential Requirements
- Minimum 7 years’ experience in IP Technology, CCTV, Intruder Detection, Access Control, and Emergency Systems.
- IOSH Managing Safely (or equivalent).
- Strong leadership, planning, and communication skills.
- Commercial awareness and ability to work under pressure.
- Willingness to travel and attend out-of-hours call-outs.
- CMI Level 6+, PRINCE2, SSSTS (desirable).
- CSCS/ECS, PASMA, IPAF (desirable).
- Manufacturer training (e.g. Gallagher, Lenel, FLIR, C-Cure etc.) (desirable).
Head of Operations – Installation & Service in Oxford employer: SSR Personnel
At SSR® Personnel, we pride ourselves on being a leading employer in the security sector, offering competitive salaries and an attractive total earnings package that can reach up to £60,000. Our work culture fosters innovation and diversity, providing employees with ample opportunities for professional growth and development while working alongside a skilled team of engineers across the UK. With additional benefits such as healthcare, a company vehicle, and a supportive environment, we are committed to investing in our employees to help them achieve exceptional results.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations – Installation & Service in Oxford
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Head of Operations – Installation & Service. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like SSR Personnel. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Head of Operations – Installation & Service candidates.
✨Directly Apply to SSR Personnel
Don’t forget to apply for the Head of Operations – Installation & Service role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining SSR Personnel.
We think you need these skills to ace Head of Operations – Installation & Service in Oxford
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at SSR Personnel. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at SSR Personnel.
How to prepare for a job interview at SSR Personnel
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at SSR Personnel.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at SSR Personnel.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at SSR Personnel.
