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- Tasks: Lead and enhance security operations, ensuring top-notch service delivery and compliance.
- Company: Reputable security services provider with a focus on professional growth.
- Benefits: Competitive salary, career advancement, and a chance to shape operational standards.
- Other info: Join a progressive team committed to excellence and continuous improvement.
- Why this job: Make a real impact in a senior role within a dynamic security environment.
- Qualifications: Proven experience in security operations and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
We are pleased to be partnering with a leading and well-established security services provider to appoint an experienced Operations Manager – Security. This is a senior appointment offering the successful candidate the opportunity to provide strategic and operational leadership across a broad portfolio of security services, ensuring consistently high standards of service delivery, regulatory compliance and client satisfaction.
The role offers genuine scope to influence operational standards, enhance performance, and shape the future direction of a growing security operation encompassing control room operations, mobile patrols, manned guarding, keyholding and alarm response. This position will appeal to an accomplished security operations professional seeking their next career move within a progressive, professionally led organization.
Responsibilities- Provide senior operational leadership across all security services, ensuring consistent service delivery and contractual compliance.
- Set, maintain and continuously improve operational standards in line with SIA ACS, ISO 9001, NSI Gold, and relevant British Standard.
- Lead, mentor and develop operational management teams, including duty managers, supervisors and service partners.
- Review, enhance and embed company systems, processes, policies and procedures.
- Manage third-party service providers, ensuring contractual performance, quality assurance and continuous improvement.
- Oversee operational planning, workforce resourcing and service delivery across mobile, guarding and control room functions.
- Promote a culture of professionalism, continuous improvement and proactive risk management.
- Act as senior escalation point for operational incidents and provide out-of-hours duty management support as required.
- Demonstrable senior-level experience as an Operational Security Manager / Operations Manager capacity.
- Strong operational background across manned guarding, mobile response and control room environment.
- Proven leadership capability, with experience building, motivating and developing high-performing teams.
- A track record of implementing and improving operational frameworks, processes and governance.
- Sound understanding of contract management, service delivery models and SLAs.
- Highly organised with excellent planning and execution skills.
- A confident and credible communicator, able to engage effectively with clients, stakeholders and internal teams.
- Resilient, detail-oriented and comfortable operating within demanding, fast-paced operational environment.
- Valid and active SIA Licence (SG, DS or CP); CCTV licence advantage.
- Full UK manual driving licence.
- Strong working knowledge of ISO 9001, SIA ACS and British Standards (BS 7499, 10800, 7984-1/3).
- Competent user of Microsoft Office (Outlook, Word, Excel) and familiar with workforce management / rostering systems.
- Flexible and professional approach to working patterns, including participation in out-of-hours duty management rosters.
- A commitment to continuous professional development and operational excellence.
This appointment offers the opportunity to step into a senior, visible leadership role within a reputable security services organisation, where your expertise will be valued and your contribution will have a tangible impact on service quality, operational performance and future growth.
Security Operations Manager in London employer: SSR Personnel
Contact Detail:
SSR Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can land you that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want to see you shine, so practice answering common questions related to security operations and leadership. Show them you’re the perfect fit for their team!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We’ve got loads of resources to help you prepare and stand out. Let’s get you into that senior leadership role in security operations!
We think you need these skills to ace Security Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Security Operations Manager role. Highlight your relevant experience in operational leadership and any specific achievements that align with the job description. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with SIA ACS, ISO 9001, and your leadership skills. Let us know how you can contribute to our mission of delivering top-notch security services.
Showcase Your Leadership Skills: In both your CV and cover letter, make sure to showcase your leadership capabilities. Talk about how you've built and motivated teams in the past. We’re looking for someone who can lead by example and inspire others, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at SSR Personnel
✨Know Your Security Standards
Familiarise yourself with key standards like SIA ACS, ISO 9001, and NSI Gold. Be ready to discuss how you've implemented these in your previous roles, as this will show your understanding of the operational frameworks that are crucial for the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and developed teams in high-pressure environments. Highlight specific instances where your leadership made a difference in service delivery or team performance, as this role requires strong mentoring capabilities.
✨Understand Contract Management
Brush up on your knowledge of contract management and SLAs. Be prepared to discuss how you've managed third-party service providers and ensured quality assurance in past roles, as this is a key responsibility of the job.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. You’ll need to engage effectively with clients and stakeholders, so think of scenarios where your communication skills helped resolve issues or improve relationships.