At a Glance
- Tasks: Lead technical support and resolve complex issues in security systems.
- Company: Join a forward-thinking team in Central London focused on innovation.
- Benefits: Competitive salary, generous leave, training, and wellbeing support.
- Other info: Inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact while working with cutting-edge security technology.
- Qualifications: Experience with enterprise security systems and strong technical skills required.
The predicted salary is between 40500 - 49500 £ per year.
Hours: Monday to Friday, 08:30 - 17:00
Contract type: Permanent
Location: Site-based, Central London
Department: Security
Your next role
We are looking for an experienced Professional Services Engineer to provide senior-level technical support, commissioning, and expertise across enterprise security systems. This is a key role within the business, acting as the highest point of technical escalation and supporting the successful delivery of complex projects.
You will work closely with clients and internal teams to resolve technical challenges, support system delivery, and help set technical standards across the organisation. This is an opportunity to join a forward-thinking, supportive team where your expertise will genuinely make a difference.
What You'll Be Doing
- Leading on complex technical fault resolution across Access Control, CCTV, Intercom, and integrated systems
- Providing senior technical support to clients, both remotely and on site
- Supporting project delivery through system commissioning, upgrades, and migrations
- Working alongside Project Managers and Engineers on system design and technical planning
- Carrying out system audits, health checks, and performance reviews
- Mentoring and supporting engineers, sharing best practice and technical expertise
- Acting as a trusted technical advisor for key clients
You will work with leading platforms including Genetec Security Center, Gallagher Command Centre, Lenel OnGuard, CCURE 9000, Milestone, FLIR, Avigilon, and Hanwha.
What You'll Bring
- Proven experience supporting and commissioning enterprise-level electronic security systems
- Strong hands-on knowledge of platforms such as Genetec, Gallagher, Lenel, CCURE, Milestone, Avigilon, FLIR, Hanwha (or similar)
- A solid technical understanding of Windows Server, SQL databases, IP networking, and virtualised environments (VMware / HyperV)
- The ability to confidently diagnose and resolve complex, integrated system issues
- Excellent communication and client-facing skills
- The ability to produce clear, professional technical documentation
- A full UK driving licence
Why come and work for us
We know that our people are the key to our success. When you join us, you'll be part of a friendly, inclusive, and supportive team where your ideas, experience, and personality are genuinely valued.
We are a business that never stands still. As we continue to grow, improve, and innovate, we are equally committed to helping our colleagues do the same. Investing in our people is a cornerstone of who we are - whether that's through training, career development, or wellbeing support.
When you work with us, you can expect:
- Training and development programmes to support your growth
- Support for professional qualifications and career progression, including apprenticeships
- A collaborative and inclusive workplace where every voice matters
- Competitive salary
- Generous annual leave allowance, including an extra day off for your birthday
- Company pension scheme
- Medicash health plan, supporting everyday healthcare costs and wellbeing
- Company parking
- Wellbeing support, including access to mental health resources
- Employee discount scheme
- Generous employee referral scheme
If interested contact Reiss Gordon on 02086263110 or rgordon@ssr-personnel.com
Professional Services Engineer in London employer: SSR Personnel
At SSR® Personnel, we pride ourselves on being a leading employer in the security sector, offering competitive salaries and an attractive total earnings package that can reach up to £60,000. Our work culture fosters innovation and diversity, providing employees with ample opportunities for professional growth and development while working alongside a skilled team of engineers across the UK. With additional benefits such as healthcare, a company vehicle, and a supportive environment, we are committed to investing in our employees to help them achieve exceptional results.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Engineer in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Professional Services Engineer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like SSR Personnel. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Professional Services Engineer candidates.
✨Directly Apply to SSR Personnel
Don’t forget to apply for the Professional Services Engineer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining SSR Personnel.
We think you need these skills to ace Professional Services Engineer in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at SSR Personnel. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at SSR Personnel.
How to prepare for a job interview at SSR Personnel
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at SSR Personnel.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at SSR Personnel.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at SSR Personnel.
