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For Companies At a Glance
- Tasks: Lead a £15m service business, driving sales and team management.
- Company: Join a top security systems integrator with a global presence.
- Benefits: Enjoy a competitive salary, long-term incentives, and generous perks.
- Why this job: Be part of a dynamic team impacting major global clients and industries.
- Qualifications: Degree educated with proven experience in leading technical service teams.
- Other info: This role is based in London/Southeast and is not sponsored.
The predicted salary is between 75000 - 125000 £ per year.
Job Description
UK Service Director salary is negotiable up to £125k, long-term incentive plan 30%, generous car allowance and company pension scheme. Applicants need to be based in London/Southeast
- This is not a sponsored role*
The Company
We have been retained by a leading physical security systems integrator to recruit for this pivotal role, helping the organisation during its next phase of growth.
The Role
Strategic, client-facing leadership of a £15m UK-wide service business, responsible for the sales, delivery and growth of a market-leading service to end-users, including global tech companies, financial institutions, CNI and other enterprise systems stakeholders. Management of a team of 50 staff.
The Person
Degree educated (or equivalent) Candidates must demonstrate a successful track record of leading and growing a technical service team, developing both sales and operational delivery, with a deep understanding of pricing, margins and P&L management. The role calls for well-developed customer-facing skills, internal and external communication expertise and commercial acumen.
SSR® Personnel voted the leading security recruiting consultancy is the largest consultancy dedicated to the security, fire, health and safety sectors operating across 6 continents. We have a global presence with our offices in Brisbane, Dubai, London and Washington DC, supported by partners in Africa, Asia and Eastern Europe. SSR® have managed over 40,000 contract hires and permanent placements and works with clients that seek innovation, who passionately believe in diversity in their workforce and will invest in them to deliver exceptional results. For details of our opportunities and open vacancies visit our website www.ssr-personnel.com
Director of Service Operations employer: SSR Personnel
Contact Detail:
SSR Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Service Operations
✨Tip Number 1
Network with professionals in the security and service operations industry. Attend relevant events or webinars to connect with potential colleagues and leaders who can provide insights into the role and company culture.
✨Tip Number 2
Research the latest trends in physical security systems and service operations. Being knowledgeable about current technologies and market demands will help you stand out during discussions and interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in leading technical service teams. Highlight specific examples of how you've driven growth, improved operational efficiency, and managed P&L effectively.
✨Tip Number 4
Demonstrate your customer-facing skills by preparing scenarios where you've successfully managed client relationships. Show how your communication expertise has led to positive outcomes for both clients and your team.
We think you need these skills to ace Director of Service Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading technical service teams and showcases your achievements in sales and operational delivery. Use specific metrics to demonstrate your success.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your strategic leadership skills and your understanding of pricing, margins, and P&L management.
Highlight Relevant Experience: In your application, focus on your customer-facing skills and communication expertise. Provide examples of how you've successfully managed teams and driven growth in previous roles.
Showcase Your Commercial Acumen: Demonstrate your commercial awareness by discussing your approach to developing service offerings and your understanding of the market landscape. This will show that you are well-prepared for the challenges of the role.
How to prepare for a job interview at SSR Personnel
✨Showcase Your Leadership Experience
As a Director of Service Operations, you'll need to demonstrate your ability to lead and grow a technical service team. Prepare specific examples of how you've successfully managed teams in the past, focusing on your strategic decision-making and leadership style.
✨Understand the Financials
Since the role involves P&L management, brush up on your financial acumen. Be ready to discuss how you've previously handled pricing strategies, margins, and overall financial performance in your service operations.
✨Highlight Client-Facing Skills
This position requires strong customer-facing skills. Think of instances where you've effectively communicated with clients or stakeholders, resolved conflicts, or built lasting relationships that contributed to business growth.
✨Research the Company and Industry
Familiarise yourself with the company’s services and its position within the physical security systems industry. Understanding their market and competitors will help you tailor your responses and show your genuine interest in the role.
