At a Glance
- Tasks: Lead nationwide operations for security system installations and services.
- Company: Dynamic security systems integrator with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Exciting role with opportunities for professional growth and development.
- Why this job: Join a team that values innovation and excellence in security solutions.
- Qualifications: 7+ years in IP technology and strong leadership skills required.
The predicted salary is between 51750 - 63250 £ per year.
A security systems integrator with various regional offices is looking for a Head of Operations to join their team.
Reporting to the Managing Director, the Head of Operations is responsible for the delivery of all Installation and Service operations across the UK.
The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction.
Key Responsibilities
Lead and manage nationwide installation and service operations.
Ensure effective planning, resourcing, and delivery via Area Managers and subcontractors.
Ensure all project and service documentation is completed and managed through the Saas CRM
Lead, coach, and performance-manage Installation and Service teams.
Drive continuous improvement in operational processes and quality standards.
Manage budgets, costs, margins, and work-in-hand forecasts.
Produce operational and financial reports and present updates to SLT.
Act as escalation point for customer, quality, and delivery issues.
Essential Requirements• Full clean UK driving licence.• Minimum 7 years' experience in IP Technology, CCTV, Intruder Detection, Access Control, and Emergency Systems.• IOSH Managing Safely (or equivalent).• Strong leadership, planning, and communication skills.• Commercial awareness and ability to work under pressure.• Willingness to travel and attend out-of-hours call-outs.•
- CMI Level 6+, PRINCE2, SSSTS. - Desirable•
- CSCS/ECS, PASMA, IPAF. - Desirable•
- Manufacturer training (e. g.
- FLIR, Gallagher, Lenel, C-Cure etc). - Desirable
Locations
Head of Service and Operations in Chelmsford, Essex employer: SSR Personnel
As a dynamic and growing UK systems integrator, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With flexible working arrangements and a commitment to professional development, we offer our Project Coordinators the opportunity to engage in meaningful projects while enjoying a competitive salary and benefits package. Join us as we embark on exciting new contracts and take your career to the next level in a supportive environment that values your contributions.
