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- Tasks: Lead technical support and resolve complex issues in security systems.
- Company: Join a forward-thinking team in Central London focused on innovation.
- Benefits: Enjoy competitive salary, generous leave, and wellness support.
- Other info: Collaborative environment with excellent career development opportunities.
- Why this job: Make a real impact while working with cutting-edge security technology.
- Qualifications: Experience with enterprise security systems and strong technical skills required.
The predicted salary is between 50000 - 60000 £ per year.
Hours: Monday to Friday, 08:30 - 17:00
Contract type: Permanent
Location: Site-based, Central London
Department: Security
Your next role
We are looking for an experienced Professional Services Engineer to provide senior-level technical support, commissioning, and expertise across enterprise security systems. This is a key role within the business, acting as the highest point of technical escalation and supporting the successful delivery of complex projects. You'll work closely with clients and internal teams to resolve technical challenges, support system delivery, and help set technical standards across the organisation. This is an opportunity to join a forward-thinking, supportive team where your expertise will genuinely make a difference.
What You'll Be Doing
- Leading on complex technical fault resolution across Access Control, CCTV, Intercom, and integrated systems
- Providing senior technical support to clients, both remotely and on site
- Supporting project delivery through system commissioning, upgrades, and migrations
- Working alongside Project Managers and Engineers on system design and technical planning
- Carrying out system audits, health checks, and performance reviews
- Mentoring and supporting engineers, sharing best practice and technical expertise
- Acting as a trusted technical advisor for key clients
You will work with leading platforms including Genetec Security Center, Gallagher Command Centre, Lenel OnGuard, CCURE 9000, Milestone, FLIR, Avigilon, and Hanwha.
What You'll Bring
- Proven experience supporting and commissioning enterprise-level electronic security systems
- Strong hands-on knowledge of platforms such as Genetec, Gallagher, Lenel, CCURE, Milestone, Avigilon, FLIR, Hanwha (or similar)
- A solid technical understanding of Windows Server, SQL databases, IP networking, and virtualised environments (VMware / HyperV)
- The ability to confidently diagnose and resolve complex, integrated system issues
- Excellent communication and client-facing skills
- The ability to produce clear, professional technical documentation
- A full UK driving licence
Why come and work for us
We know that our people are the key to our success. When you join us, you'll be part of a friendly, inclusive, and supportive team where your ideas, experience, and personality are genuinely valued. We are a business that never stands still. As we continue to grow, improve, and innovate, we are equally committed to helping our colleagues do the same. Investing in our people is a cornerstone of who we are - whether that's through training, career development, or wellbeing support.
When you work with us, you can expect:
- Training and development programmes to support your growth
- Support for professional qualifications and career progression, including apprenticeships
- A collaborative and inclusive workplace where every voice matters
- Competitive salary
- Generous annual leave allowance, including an extra day off for your birthday
- Company pension scheme
- Medicash health plan, supporting everyday healthcare costs and wellbeing
- Company parking
- Wellbeing support, including access to mental health resources
- Employee discount scheme
- Generous employee referral scheme
If interested contact Reiss Gordon.
professional-services-engineer in London employer: SSR Personnel incorporating Executive Profiles Ltd
Contact Detail:
SSR Personnel incorporating Executive Profiles Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land professional-services-engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the security systems field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or take on freelance gigs related to enterprise security systems. This not only boosts your CV but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of platforms like Genetec and Gallagher, and be ready to showcase your problem-solving skills. We want to see how you tackle complex issues head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our forward-thinking team.
We think you need these skills to ace professional-services-engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Professional Services Engineer role. Highlight your experience with enterprise security systems and any relevant platforms like Genetec or Milestone. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your client-facing skills and technical expertise!
Showcase Your Technical Skills: In your application, be sure to showcase your hands-on knowledge of Windows Server, SQL databases, and IP networking. We love seeing candidates who can confidently diagnose complex issues, so don’t hold back on sharing examples!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be part of a friendly team that values your experience and ideas. Let’s make a difference together!
How to prepare for a job interview at SSR Personnel incorporating Executive Profiles Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise security systems, especially the platforms mentioned in the job description like Genetec and Gallagher. Be ready to discuss your hands-on experience and how you've tackled complex technical issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical challenges. Think about times when you led fault resolution or supported project delivery, and be ready to explain your thought process and the outcomes.
✨Communicate Clearly and Confidently
Since this role involves client-facing interactions, practice articulating your technical knowledge in a way that's easy to understand. You might be asked to explain complex concepts, so focus on being clear and professional in your communication.
✨Demonstrate Your Team Spirit
This position requires collaboration with Project Managers and Engineers, so be prepared to discuss how you work within a team. Share examples of mentoring others or contributing to a positive team environment, as this will show you're a great fit for their supportive culture.