At a Glance
- Tasks: Lead and manage nationwide installation and service operations for security systems.
- Company: Dynamic security systems integrator with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Opportunity to travel and work in a fast-paced environment.
- Why this job: Join a team that values innovation and excellence in security solutions.
- Qualifications: 7+ years in IP technology and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
A security systems integrator with various regional offices is looking for a Head of Operations to join their team. Reporting to the Managing Director, the Head of Operations is responsible for the delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction.
Key Responsibilities
- Lead and manage nationwide installation and service operations.
- Ensure effective planning, resourcing, and delivery via Area Managers and subcontractors.
- Ensure all project and service documentation is completed and managed through the Saas CRM.
- Lead, coach, and performance‑manage Installation and Service teams.
- Drive continuous improvement in operational processes and quality standards.
- Manage budgets, costs, margins, and work‑in‑hand forecasts.
- Produce operational and financial reports and present updates to SLT.
- Act as escalation point for customer, quality, and delivery issues.
Essential Requirements
- Full clean UK driving licence.
- Minimum 7 years’ experience in IP Technology, CCTV, Intruder Detection, Access Control and Emergency Systems.
- IOSH Managing Safely (or equivalent).
- Strong leadership, planning and communication skills.
- Commercial awareness and ability to work under pressure.
- Willingness to travel and attend out-of-hours call‑outs.
Desirable
- CMI Level 6, PRINCE2, SSSTS.
- CSCS/ECS, PASMA, IPAF.
- Manufacturer training (e.g. FLIR, Gallagher, Lenel, C‑Cure etc).
head-of-operations-installation-service in Essex employer: SSR Personnel incorporating Executive Profiles Ltd
As a leading security systems integrator, we pride ourselves on fostering a dynamic and supportive work environment that empowers our employees to excel. With a strong focus on professional development, we offer extensive training opportunities and a culture of continuous improvement, ensuring that our team members can grow alongside the company. Located across the UK, our regional offices provide a collaborative atmosphere where innovation thrives, making us an excellent employer for those seeking a meaningful career in operations management.
Contact Detail:
SSR Personnel incorporating Executive Profiles Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land head-of-operations-installation-service in Essex
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your experience in IP Technology, CCTV, and other relevant areas. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on demonstrating your leadership and problem-solving skills.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace head-of-operations-installation-service in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IP Technology, CCTV, and other relevant areas. We want to see how your skills align with what we're looking for!
Showcase Leadership Skills:As a Head of Operations, your leadership experience is crucial. Use your application to demonstrate how you've successfully led teams and managed projects in the past. We love seeing examples of your coaching and performance management!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity and directness, so avoid jargon and get straight to the point about your achievements and qualifications.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at SSR Personnel incorporating Executive Profiles Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of IP technology, CCTV, and access control systems. Be ready to discuss specific projects you've managed and how you ensured they were completed on time and within budget.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you successfully led a team through challenges or improved operational processes. This will demonstrate your ability to manage and coach teams effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific operational challenges or customer issues. Practise articulating your thought process and decision-making skills in these scenarios to show your problem-solving abilities.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to explain how your personal values align with theirs and how you can contribute to maintaining high standards of quality and customer satisfaction.
