At a Glance
- Tasks: Lead and enhance security operations, ensuring top-notch service delivery and compliance.
- Company: Reputable security services provider with a focus on professional growth.
- Benefits: Competitive salary, company car allowance, and opportunities for career advancement.
- Other info: Join a progressive team dedicated to continuous improvement and operational excellence.
- Why this job: Make a real impact in a senior role within a dynamic security environment.
- Qualifications: Experience in security operations management and strong leadership skills required.
The predicted salary is between 36000 - 54000 £ per year.
We are pleased to be partnering with a leading and well-established security services provider to appoint an experienced Operations Manager - Security. This is a senior appointment offering the successful candidate the opportunity to provide strategic and operational leadership across a broad portfolio of security services, ensuring consistently high standards of service delivery, regulatory compliance and client satisfaction. The role offers genuine scope to influence operational standards, enhance performance, and shape the future direction of a growing security operation encompassing control room operations, mobile patrols, manned guarding, keyholding and alarm response.
This position will appeal to an accomplished security operations professional seeking their next career move within a progressive, professionally led organisation.
The Role
- Provide senior operational leadership across all security services, ensuring consistent service delivery and contractual compliance.
- Set, maintain and continuously improve operational standards in line with SIA ACS, ISO 9001, NSI Gold, and relevant British Standards.
- Lead, mentor and develop operational management teams, including duty managers, supervisors and service partners.
- Review, enhance and embed company systems, processes, policies and procedures.
- Manage third-party service providers, ensuring contractual performance, quality assurance and continuous improvement.
- Oversee operational planning, workforce resourcing and service delivery across mobile, guarding and control room functions.
- Promote a culture of professionalism, continuous improvement and proactive risk management.
- Act as senior escalation point for operational incidents and provide out-of-hours duty management support as required.
The Person
- Demonstrable senior-level experience in an Operational Security Manager / Operations Manager capacity.
- Strong operational background across manned guarding, mobile response and control room environments.
- Proven leadership capability, with experience building, motivating and developing high-performing teams.
- A track record of implementing and improving operational frameworks, processes and governance.
- Sound understanding of contract management, service delivery models and SLAs.
- Highly organised with excellent planning and execution skills.
- A confident and credible communicator, able to engage effectively with clients, stakeholders and internal teams.
- Resilient, detail-oriented and comfortable operating within demanding, fast-paced operational environments.
Qualifications & Requirements
- Valid and active SIA Licence (SG, DS or CP); CCTV licence advantageous.
- Full UK manual driving licence.
- Strong working knowledge of ISO 9001, SIA ACS and British Standards (BS 7499, 10800, 7984-1/3).
- Competent user of Microsoft Office (Outlook, Word, Excel) and familiar with workforce management / rostering systems.
- Flexible and professional approach to working patterns, including participation in out-of-hours duty management rotas.
- A commitment to continuous professional development and operational excellence.
This appointment offers the opportunity to step into a senior, visible leadership role within a reputable security services organisation, where your expertise will be valued and your contribution will have a tangible impact on service quality, operational performance and future growth.
Operations Manager - Security in Egham employer: SSR General & Management
SSR General & Management is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a focus on meaningful projects that safeguard critical services, employees benefit from hybrid working arrangements and the opportunity to contribute to impactful resilience strategies within a respected public body in London.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Security in Egham
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SIA ACS, ISO 9001, and other relevant standards. Be ready to discuss how you've implemented these in past roles. We want to see that you can bring your expertise to our operations!
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've built and motivated teams in high-pressure environments. We love candidates who can demonstrate their ability to lead and inspire others in the security sector.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and contributing to our mission of operational excellence.
We think you need these skills to ace Operations Manager - Security in Egham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in security operations, leadership skills, and any relevant qualifications like your SIA licence. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've improved operational standards or led teams in the past. Let us know what excites you about working with us!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve enhanced performance or client satisfaction in previous roles. We love seeing tangible results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at SSR General & Management
✨Know Your Security Standards
Familiarise yourself with key standards like SIA ACS, ISO 9001, and NSI Gold. Be ready to discuss how you've implemented these in your previous roles, as this will show your understanding of the operational frameworks that are crucial for the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've built and motivated high-performing teams in the past. Highlight specific instances where your leadership made a difference in service delivery or team performance, as this role requires strong leadership capabilities.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've successfully managed operational incidents or improved processes. Be ready to explain your approach to risk management and how you ensure continuous improvement in service delivery.
✨Engage with Confidence
Practice your communication skills, as you'll need to engage effectively with clients and stakeholders. Prepare to discuss how you’ve handled client relationships and ensured satisfaction, showcasing your ability to be a credible communicator in a fast-paced environment.
