Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a state-of-the-art security control room and manage 24/7 operations.
- Company: Join a leading security services specialist in West London.
- Benefits: Competitive salary, bonus, and comprehensive benefits package.
- Why this job: Shape a brand-new operation and make a real impact in security management.
- Qualifications: Experience in security control room management and team leadership required.
- Other info: Exciting opportunity to build a high-performing team in a prestigious environment.
The predicted salary is between 60000 - 84000 £ per year.
We are recruiting a Control Room Manager for our client, a leading security services specialist. In this exciting opportunity, the successful candidate will lead the launch of a brand-new, state-of-the-art security control room at one of London’s most prestigious iconic multi-purpose destinations. The Control Room Manager will be responsible for the CCTV, alarms, incident response, and 24/7 security operations across a high-profile estate. This role offers a rare opportunity to build a control room operation from the ground up, shaping policies, technology, and team culture, to lead, train, and develop a high-performing team while working closely with emergency services and senior stakeholders.
This is a truly exciting and rare opportunity.
Skills- Leadership and team management, including shift supervision and performance reviews
- Crisis management and emergency response coordination
- Incident detection, assessment, and reporting
- Development and implementation of policies, procedures, and operational standards
- Training design and delivery for security and control room personnel
- Proficiency in security systems management: CCTV, access control, alarm panels
- Effective communication with internal teams, senior stakeholders, and external agencies
- Analytical and decision-making skills under pressure
- Rostering, resource planning, and shift management
- Use of IT and security management software (MS Office, security monitoring platforms)
- Security control room operations and best practice frameworks
- Emergency planning, crisis response, and business continuity principles
- CCTV, fire alarm, and access control systems
- Security reporting standards, GDPR, and data protection compliance
- Regulatory and legal compliance requirements relevant to high-profile estates
- Industry trends in security technology and control room operations
- Multi-agency coordination (police, fire, emergency services)
- High-risk environment operational protocols
- Managing a security control room in a high-risk, fast-paced environment
- Leading incident management, crisis response, and emergency planning exercises
- Designing, implementing, and maintaining control room policies and procedures
- Recruiting, training, and developing a high-performing security team
- Oversight of 24/7 security monitoring operations
- Writing comprehensive security reports, procedural documentation, and business cases
- Working with IT/technical teams to maintain operational security systems
- Direct collaboration with law enforcement, emergency services, and senior stakeholders
Control Room Manager employer: SSR General & Management
Contact Detail:
SSR General & Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the security industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, make sure to highlight your leadership and crisis management experience. Share specific examples of how you've successfully managed incidents or led teams in high-pressure situations. This will set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company and its operations. Understand their security protocols and be ready to discuss how you would implement best practices in their control room. Tailoring your responses to their specific needs shows that you’re genuinely interested and well-prepared.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly can sometimes give you an edge, as it shows your commitment to joining our team. So, get your application in and let’s get you started on this amazing journey!
We think you need these skills to ace Control Room Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Control Room Manager role. Highlight your leadership experience, crisis management skills, and any relevant security operations you've managed. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this exciting opportunity. Share specific examples of your past experiences that relate to the job description, and don’t forget to show your enthusiasm for building a new control room operation.
Showcase Your Skills: In your application, make sure to showcase your analytical and decision-making skills, especially under pressure. We’re looking for someone who can handle high-stakes situations, so give us examples of how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SSR General & Management
✨Know Your Stuff
Make sure you brush up on your knowledge of security control room operations and best practices. Familiarise yourself with the latest trends in security technology, as well as the specific systems mentioned in the job description, like CCTV and alarm panels. This will show that you're not just interested in the role but also passionate about the industry.
✨Showcase Your Leadership Skills
As a Control Room Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, handled crisis situations, or implemented new policies. Be ready to discuss how you would build a high-performing team and foster a positive culture in the control room.
✨Communicate Clearly
Effective communication is key in this role, especially when liaising with emergency services and senior stakeholders. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to communicate under pressure, showcasing your analytical and decision-making skills.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific incidents or emergencies. Think through potential scenarios related to crisis management and incident response. Practising your responses will help you feel more confident and demonstrate your ability to think on your feet during the interview.
