At a Glance
- Tasks: Lead and manage security operations across multiple services, ensuring excellence and compliance.
- Company: Established security services provider focused on growth and professional development.
- Benefits: Competitive salary up to £45,000 plus company car/allowance.
- Other info: Opportunity for career progression in a supportive and professional environment.
- Why this job: Join a dynamic team and make a real impact in the security industry.
- Qualifications: Experience in security operations management and strong knowledge of relevant standards.
The predicted salary is between 36000 - 54000 € per year.
A leading and well-established security services provider is seeking an experienced Operations Manager – Security to deliver senior operational leadership across a multi-service portfolio including manned guarding, mobile patrols, keyholding, alarm response, and control room operations. This is a visible leadership role responsible for driving service excellence, regulatory compliance, contract performance, and team development across a geographically dispersed operation. Ideal for an experienced Security Operations Manager with strong knowledge of SIA ACS, ISO 9001, NSI Gold and British Standards, seeking progression within a professional and growth-focused organisation.
Key Responsibilities
- Provide senior operational leadership across guarding, mobile response and control room services.
- Ensure compliance with SIA ACS, ISO 9001, NSI Gold and relevant British Standards (BS 7499, BS 7984-1/3, BS 10800).
- Lead, mentor, and develop Duty Managers, Supervisors, and operational teams.
- Oversee workforce planning, rostering, and service delivery performance.
- Manage third-party providers and ensure SLA and contractual compliance.
- Review and enhance operational policies, procedures, and governance frameworks.
- Act as senior escalation point for incidents and operational risk management.
- Participate in on-call rota (2 weeks on / 2 weeks off) providing out-of-hours leadership.
- Drive continuous improvement, audit readiness, and quality assurance.
Essential Experience
- Proven experience as an Operations Manager – Security or Senior Security Operations Manager.
- Strong background across manned guarding, mobile patrols, alarm response, and control room environments.
- Demonstrable experience managing large, multi-site security teams.
- Experience implementing and improving operational processes and governance.
- Strong contract management and SLA performance oversight.
- Experience operating within SIA ACS and ISO-accredited environments.
- Confident stakeholder management and client engagement skills.
Qualifications & Requirements
- Valid SIA Licence (SG, DS or CP) – CCTV desirable.
- Full UK manual driving licence.
- Strong working knowledge of:
- ISO 9001
- SIA Approved Contractor Scheme (ACS)
- BS 7499
- BS 7984-1 / 7984-3
- BS 10800
- Competent in Microsoft Office and workforce management / rostering systems.
- Flexible and professional approach to duty management and out-of-hours support.
Locations
Security Operations Manager in Ashford, Surrey employer: SSR General & Management
Join a leading security services provider in Surrey, where we prioritise employee development and foster a culture of excellence. With competitive salaries, a company car allowance, and a commitment to continuous improvement, we offer a dynamic work environment that encourages professional growth and innovation. As a Security Operations Manager, you will play a pivotal role in shaping our operational success while enjoying the benefits of working within a supportive and forward-thinking organisation.
Contact Detail:
SSR General & Management Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Security Operations Manager in Ashford, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for a Security Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SIA ACS and ISO 9001 standards. Be ready to discuss how you've implemented these in past roles, as this will show you're the right fit for the job and can hit the ground running.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills and experience, and tailor your approach to each one!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you're the perfect candidate for the Security Operations Manager position.
We think you need these skills to ace Security Operations Manager in Ashford, Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Security Operations Manager role. Highlight your experience with SIA ACS, ISO 9001, and any relevant standards. We want to see how your background aligns with our needs!
Showcase Leadership Skills:In your application, emphasise your leadership experience. Talk about how you've mentored teams and driven service excellence in previous roles. We love seeing candidates who can inspire and develop others!
Be Specific About Achievements:When detailing your past roles, be specific about your achievements. Use numbers and examples to illustrate how you’ve improved operational processes or enhanced compliance. This helps us see the impact you've made!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SSR General & Management
✨Know Your Standards
Make sure you brush up on SIA ACS, ISO 9001, and the relevant British Standards. Being able to discuss these in detail will show that you’re not just familiar with them but can also apply them in real-world scenarios.
✨Showcase Leadership Skills
Prepare examples of how you've led teams in the past, especially in multi-site environments. Highlight your experience in mentoring and developing staff, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific incidents where you managed operational risks or resolved conflicts. Be ready to explain your thought process and the outcomes, as this will illustrate your capability to handle high-pressure situations.
✨Engage with Stakeholders
Practice how you would engage with clients and stakeholders. Prepare to discuss your approach to managing relationships and ensuring compliance with SLAs, as this is key to driving service excellence.
