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For Companies At a Glance
- Tasks: Lead and manage nationwide installation and service operations for cutting-edge technology.
- Company: Dynamic company focused on innovative security solutions across the UK.
- Benefits: Competitive salary, travel opportunities, and a chance to lead impactful projects.
- Why this job: Shape the future of security technology while ensuring customer satisfaction and quality.
- Qualifications: 7+ years in IP Technology with strong leadership and communication skills.
- Other info: Exciting role with opportunities for professional growth and development.
Role Overview
Reporting to the Managing Director, the Head of Operations is responsible for the delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction.
Key Responsibilities
- Lead and manage nationwide installation and service operations.
- Ensure effective planning, resourcing, and delivery via Area Managers and subcontractors.
- Ensure all project and service documentation is completed and managed through Simpro.
- Lead, coach, and performance-manage Installation and Service teams.
- Drive continuous improvement in operational processes and quality standards.
- Manage budgets, costs, margins, and work-in-hand forecasts.
- Produce operational and financial reports and present updates to SLT.
- Act as escalation point for customer, quality, and delivery issues.
Essential Requirements
- Full clean UK driving licence.
- Minimum 7 years’ experience in IP Technology, CCTV, Intruder Detection, Access Control, and Emergency Systems.
- IOSH Managing Safely (or equivalent).
- Strong leadership, planning, and communication skills.
- Commercial awareness and ability to work under pressure.
- Willingness to travel and attend out-of-hours call-outs.
Desirable
- CMI Level 6+, PRINCE2, SSSTS.
- CSCS/ECS, PASMA, IPAF.
- Manufacturer training (e.g. FLIR, Gallagher, Lenel, C-Cure etc).
Head of Operations – Installation & Service in West Bromwich employer: SSR Contract & Technical
Contact Detail:
SSR Contract & Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations – Installation & Service in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their projects and service contracts, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully managed teams and improved operational processes in the past. This is key for a role that requires strong leadership and planning abilities.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace Head of Operations – Installation & Service in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in IP Technology, CCTV, and leadership skills. We want to see how your background aligns with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve successfully managed projects and improved processes in the past. This will help us see your impact.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about this role and how your skills make you the perfect fit. We love seeing genuine enthusiasm for what we do at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at SSR Contract & Technical
✨Know Your Operations Inside Out
Make sure you’re well-versed in the specifics of installation and service operations. Brush up on your knowledge of IP technology, CCTV, and other relevant systems. Being able to discuss these topics confidently will show that you’re not just familiar with the role but genuinely passionate about it.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve coached or managed performance effectively. This is crucial for a Head of Operations role, so be ready to share specific instances where your leadership made a difference.
✨Showcase Your Financial Acumen
Since managing budgets and costs is a key responsibility, come prepared to discuss your experience with financial reporting and margin management. Bring examples of how you’ve improved operational efficiency while keeping an eye on the bottom line.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer issues or project delays. Think through how you would handle these scenarios, focusing on your problem-solving skills and ability to maintain high standards under pressure.
