Senior Service Engineer

Senior Service Engineer – Electronic Security Systems Job Summary • Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently. • Perform reactive service visits as required to meet contracted customers service level agreements. • Perform planned preventive maintenance visits as required in line with contracted customers service level agreements. • Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues. • Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports. • Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients. • To be available for standby on a call out Rota, as required within the team. • As the business grows manage and mentor service engineering team Skills • Strong diagnostic and problem-solving skills. • Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109). • Excellent communication and customer service skills. • Ability to work independently and as part of a team. • Good time-management skills. • Able to identify and solve problems independently. • Have a professional and positive attitude when dealing with customers. • Complete detailed work reports accurately and in good time. Knowledge & Experience • Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control. • Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc. • Experience with IP-based security systems, networks and security systems software applications. • Relevant industry and manufacturing training is favorable. • Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is favorable. Role Specific skills • BS7858 Security Screening • Enhanced Disclosure & Barring Service (DBS) check • SC Clearance is favorable • Full, clean driving license • Right to Work in the UK • Participate in a 24-hour emergency call out Rota system • Some work away from home