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- Tasks: Lead and manage nationwide installation and service operations for security systems.
- Company: Dynamic security systems integrator with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Why this job: Join a team that values innovation and excellence in security solutions.
- Qualifications: 7+ years in IP technology and strong leadership skills required.
- Other info: Opportunity for career growth and continuous improvement in a fast-paced environment.
The predicted salary is between 48000 - 72000 £ per year.
A security systems integrator with various regional offices is looking for a Head of Operations to join their team. Reporting to the Managing Director, the Head of Operations is responsible for the delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction.
Key Responsibilities- Lead and manage nationwide installation and service operations.
- Ensure effective planning, resourcing, and delivery via Area Managers and subcontractors.
- Ensure all project and service documentation is completed and managed through the SaaS CRM.
- Lead, coach, and performance-manage Installation and Service teams.
- Drive continuous improvement in operational processes and quality standards.
- Manage budgets, costs, margins, and work-in-hand forecasts.
- Produce operational and financial reports and present updates to SLT.
- Act as escalation point for customer, quality, and delivery issues.
- Minimum 7 years' experience in IP Technology, CCTV, Intruder Detection, Access Control, and Emergency Systems.
- IOSH Managing Safely (or equivalent).
- Strong leadership, planning, and communication skills.
- Commercial awareness and ability to work under pressure.
- Willingness to travel and attend out-of-hours call-outs.
- CMI Level 6+, PRINCE2, SSSTS desirable.
- CSCS/ECS, PASMA, IPAF desirable.
Head Of Operations - Installation & Service employer: SSR Contract & Technical
Contact Detail:
SSR Contract & Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Operations - Installation & Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the security systems industry and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their installation and service operations, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully managed teams and improved operational processes in the past. This is your chance to demonstrate that you're the right fit for leading their nationwide operations.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace Head Of Operations - Installation & Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in managing installation and service operations, and don’t forget to mention any relevant certifications like IOSH or PRINCE2. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've led teams and improved operational processes in the past. We love a good story that showcases your leadership skills!
Showcase Your Achievements: When filling out your application, make sure to include quantifiable achievements. Did you manage a project that came in under budget? Or perhaps you improved customer satisfaction scores? We want to see the impact you’ve made in your previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at SSR Contract & Technical
✨Know Your Stuff
Make sure you brush up on your knowledge of IP technology, CCTV, and other relevant systems. Be ready to discuss your past experiences in these areas, as well as how you've successfully managed operations in similar roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've effectively managed teams. Think about specific situations where you’ve coached or improved team performance, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to project management and customer service issues. Practise articulating your thought process and decision-making skills in these scenarios to demonstrate your problem-solving abilities.
✨Understand the Company’s Values
Research the company’s mission and values, especially regarding customer satisfaction and quality standards. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals.
