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- Tasks: Lead and manage nationwide installation and service operations for security systems.
- Company: Dynamic security systems integrator with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact in the security industry while leading innovative projects.
- Qualifications: 7+ years in IP technology and strong leadership skills required.
- Other info: Exciting role with travel opportunities and a chance to drive continuous improvement.
The predicted salary is between 60000 - 80000 £ per year.
A security systems integrator with various regional offices is looking for a Head of Operations to join their team. Reporting to the Managing Director, the Head of Operations is responsible for the delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction.
Key Responsibilities
- Lead and manage nationwide installation and service operations.
- Ensure effective planning, resourcing, and delivery via Area Managers and subcontractors.
- Ensure all project and service documentation is completed and managed through the Saas CRM.
- Lead, coach, and performance-manage Installation and Service teams.
- Drive continuous improvement in operational processes and quality standards.
- Manage budgets, costs, margins, and work-in-hand forecasts.
- Produce operational and financial reports and present updates to SLT.
- Act as escalation point for customer, quality, and delivery issues.
Essential Requirements
- Full clean UK driving licence.
- Minimum 7 years' experience in IP Technology, CCTV, Intruder Detection, Access Control, and Emergency Systems.
- IOSH Managing Safely (or equivalent).
- Strong leadership, planning, and communication skills.
- Commercial awareness and ability to work under pressure.
- Willingness to travel and attend out-of-hours call-outs.
- CMI Level 6+, PRINCE2, SSSTS.
Desirable
- CSCS/ECS, PASMA, IPAF.
- Manufacturer training (e.g. FLIR, Gallagher, Lenel, C-Cure etc).
Head Of Operations - Installation & Service in Essex employer: SSR Contract & Technical
Contact Detail:
SSR Contract & Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Operations - Installation & Service in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the security systems industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their installation and service operations, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and improved operational processes in your previous roles. This is your chance to shine and demonstrate that you’re the right fit for the Head of Operations position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head Of Operations - Installation & Service in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and operational management experience, especially in IP Technology and security systems.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Head of Operations role. Share specific examples of how you've successfully managed projects and teams in the past.
Showcase Your Achievements: Quantify your successes! Whether it's improving service delivery times or managing budgets effectively, we want to see how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SSR Contract & Technical
✨Know Your Stuff
Make sure you brush up on your knowledge of IP technology, CCTV, and other security systems mentioned in the job description. Be ready to discuss your past experiences and how they relate to the role, especially your leadership and operational management skills.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams, managed projects, and improved processes in previous roles. This will show that you're not just a manager, but a true leader.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to customer issues or project delays. Think about how you would handle these scenarios, focusing on your problem-solving skills and ability to maintain high standards under pressure.
✨Prepare Your Questions
Interviews are a two-way street! Prepare insightful questions about the company's operations, culture, and future plans. This shows your genuine interest in the role and helps you assess if it's the right fit for you.