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- Tasks: Lead and manage nationwide installation and service operations for security systems.
- Company: Dynamic security systems integrator with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a chance to lead impactful projects.
- Why this job: Join a team that values innovation and excellence in security solutions.
- Qualifications: 7+ years in IP technology and strong leadership skills required.
- Other info: Opportunity for travel and hands-on involvement in exciting projects.
The predicted salary is between 60000 - 80000 £ per year.
A security systems integrator with various regional offices is looking for a Head of Operations to join their team. Reporting to the Managing Director, the Head of Operations is responsible for the delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction.
Key Responsibilities
- Lead and manage nationwide installation and service operations.
- Ensure effective planning, resourcing, and delivery via Area Managers and subcontractors.
- Ensure all project and service documentation is completed and managed through the Saas CRM.
- Lead, coach, and performance-manage Installation and Service teams.
- Drive continuous improvement in operational processes and quality standards.
- Manage budgets, costs, margins, and work-in-hand forecasts.
- Produce operational and financial reports and present updates to SLT.
- Act as escalation point for customer, quality, and delivery issues.
Essential Requirements
- Full clean UK driving licence.
- Minimum 7 years’ experience in IP Technology, CCTV, Intruder Detection, Access Control, and Emergency Systems.
- IOSH Managing Safely (or equivalent).
- Strong leadership, planning, and communication skills.
- Commercial awareness and ability to work under pressure.
- Willingness to travel and attend out-of-hours call-outs.
Desirable
- CMI Level 6+, PRINCE2, SSSTS.
- CSCS/ECS, PASMA, IPAF.
- Manufacturer training (e.g. FLIR, Gallagher, Lenel, C-Cure etc).
Locations
Head of Operations - Installation & Service in Essex, Springfield employer: SSR Contract & Technical
Contact Detail:
SSR Contract & Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - Installation & Service in Essex, Springfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their projects and challenges, especially in installation and service. This will help you tailor your answers and show that you’re genuinely interested in making an impact.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams and improved processes in your previous roles. Use specific examples to demonstrate your ability to drive results and maintain high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace Head of Operations - Installation & Service in Essex, Springfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Operations. Highlight your experience in managing installation and service operations, and don’t forget to mention any relevant certifications like IOSH or PRINCE2.
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past. Use specific examples that demonstrate your ability to coach and performance-manage teams, especially in high-pressure situations.
Be Clear and Concise: When writing your cover letter, keep it straightforward. Clearly outline why you’re the perfect fit for this role, focusing on your commercial awareness and operational excellence.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at SSR Contract & Technical
✨Know Your Stuff
Make sure you brush up on your knowledge of IP Technology, CCTV, and all the other systems mentioned in the job description. Be ready to discuss your past experiences and how they relate to the role. This shows you're not just a good fit but also genuinely interested in the field.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams, managed projects, or improved processes in previous roles. This will help the interviewers see you as a capable leader who can drive their operations forward.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer issues or project delays. Think about how you would handle these scenarios, focusing on your problem-solving skills and ability to maintain high standards under pressure. This is your chance to shine!
✨Prepare Your Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company's operations, culture, and future plans. This not only shows your interest but also helps you gauge if this is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.